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Manulife
4.0 out of 5 stars.
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Manulife

Manulife Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great team to work with.

Had a great time working there.Great trainer, team members and supervisors genuinely interested in your growth. Challenging work environment that will cause you to bring out the best in you.Had to leave cos i was a contract staff and needed a permanent job

Pros

Great team always ready and willing to help, nice work environment.

Cons

Could be super busy sometimes with back to back calls

Ratings by category

4.0Work/Life Balance
4.0Salary/Benefits
4.0Job security/advancement
4.0Management
4.0Culture
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Official response from Manulife

10 September 2020
Thank you for your positive feedback and for offering suggestions for areas of improvement. We value the opinion of our employees and this information will help us deliver on our goals.
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Productive and rewarding place to work

A typical day at Manulife receiving incoming calls from customers and making out bound calls where required. Its great having a rapport with the customers and advising them of company products. Management and work culture is great and very supportive in all areas of work also opportunities to grow within the company. i would say the most enjoyable part of the job was interacting with the customers and developing a relationship with them as part of the service. I would highly recommend this company to anyone for employment.

Pros

Pay is always on time
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Same roleSame location
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Job Security? NO!

One extreme to another in departments should you move around. Group benefits had a well contact center was a well oiled machine. Excellent training and support ongoing as long as you need it. Fun people and team environment.IIC Individual Life had no training plan, no "proper" support no proper expectations of the job. If you are here it's sink or swim. Most quit or go on medical leaves for a reason. Terrible management.

Pros

Excellent Work Home Balance with Remote Options

Cons

Trainers have actually not done the job
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Official response from Manulife

5 May 2021
Thank you for taking the time to write a review and provide feedback.  We are sorry to hear your negative comments and are sharing these internally.
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Manulife is giving up on its employees

This company has great benefits, great management great coworkers. It's overall a pretty good gig. However the direction they're moving in is disastrous. They no longer care about their employees. They give you 10,000 per year for mental health services instead of making the job less stressful overall. They know people won't have time to actually use those services but they get to show off how much they care. They would rather stretch out the energy of their current workers as much as possible until they quit or move somewhere else, rather than just hire more people and create a better environment for the costing employees.If you stay in the call centre you can expect to get trained on advanced contracts within a year or two, and you'll only get the standard inflation based raise even though you now have to take more calls than before. They are stats focused, although it is only an issue if you're really struggling hard. Management seems like they're only there to get sat on by the higher ups. Upper management just makes decisions without any care in the world and then forces the supervisors and managers below to take the flak for it. They pretend to care without actually caring.They are moving toward a more traditional call centre environment eith contract workers instead of permanent employees. They don't want people sticking around because you're only valuable for the first year or two. After that you realise that "peak" season is actually just the entire year and you get super burnt out with no end in sight. Your only hope of enjoying Manulife is to get out of the call - 

Pros

Good benefits, good pay, lots of vacation time, free coffee and stuff

Cons

Nonstop calls, high stakes calls (health insurance), stats pressure, constant peak hours, limited chances to take vacation, rotating shifts
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Official response from Manulife

5 May 2021
Thank you for sharing your feedback with us. Our goal is to consistently provide a positive employee experience for all and it is disappointing to hear that was not the case. We are sharing this feedback with the team involved.

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Overall rating

4.0

Based on 1,298 reviews
5
467
4
472
3
251
2
54
1
54

Ratings by category

3.9Work/Life Balance
3.8Salary/Benefits
3.4Job security/advancement
3.5Management
3.7Culture

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