Great Salary/Benefits but no work/life balance
CUSTOMER RETENTION REPRESENTATIVE (Current Employee) – Toronto, ON – 9 August 2016
The work atmosphere was interesting: we would have all these impossible standards that would need to be met, if you didn't meet these standards you would be put on a performance improvement plan however if you did meet them or even exceed them, no rewards were given out.
The job itself was enjoyable - between taking calls we were allowed to do anything we wanted as long as when a call came in we took care of the customer.
The hardest part of the job? Being constantly told not to "give people hope" when it came to if we could file a claim for them in tough situations.
The most enjoyable part was being able to actually help people on the few occasions we could.
Management loves to micromanage every minute of your workday so that if you miss a break or your lunch by 1 min or went over your break or lunch by one minute, you had to make up the time!
The co-workers were great until "cost-cutting" and "making the department more efficient" measures occurred - job security and morale are always at a low here now.
Great Salary, Good Benefits
Long/Difficult Work Schedule, Poor Management, Job Security