Manulife Careers and Employment

Management not trusted Management not qualified for the position Management will present only the facts that make them look good and you badManagement too young needs about ten more years of experience before they could even startas a trainee in there positions Management hires there own friends and push the rest out of a job

Customer Service Representative in Halifax, NS

on 19 April 2021

Job Security? NO!

One extreme to another in departments should you move around. Group benefits had a well contact center was a well oiled machine. Excellent training and support ongoing as long as you need it. Fun people and team environment.IIC Individual Life had no training plan, no "proper" support no proper expectations of the job. If you are here it's sink or swim. Most quit or go on medical leaves for a reason. Terrible management.

Group Benefits Insurance Specialist II in Halifax, NS

on 31 March 2021

Manulife is giving up on its employees

This company has great benefits, great management great coworkers. It's overall a pretty good gig. However the direction they're moving in is disastrous. They no longer care about their employees. They give you 10,000 per year for mental health services instead of making the job less stressful overall. They know people won't have time to actually use those services but they get to show off how much they care. They would rather stretch out the energy of their current workers as much as possible until they quit or move somewhere else, rather than just hire more people and create a better environment for the costing employees.If you stay in the call centre you can expect to get trained on advanced contracts within a year or two, and you'll only get the standard inflation based raise even though you now have to take more calls than before. They are stats focused, although it is only an issue if you're really struggling hard. Management seems like they're only there to get sat on by the higher ups. Upper management just makes decisions without any care in the world and then forces the supervisors and managers below to take the flak for it. They pretend to care without actually caring.They are moving toward a more traditional call centre environment eith contract workers instead of permanent employees. They don't want people sticking around because you're only valuable for the first year or two. After that you realise that "peak" season is actually just the entire year and you get super burnt out with no end in sight. Your only hope of enjoying Manulife is to get out of the call centre before they replace you with a contract worker or a Phillipines worker.

Administrative Clerk - Shared Services in Halifax, NS

on 31 March 2021

Opportunities if you want them

A lot of jobs there are contract jobs, but they can indeed lead to permanent jobs with good pay. There is a lot to be learned, a lot of skills to be gained and a lot of work to do - it’s a busy place with a lot of different departments. The Halifax location is at a great location with great facilities. It can certainly be the type of job where you check out at the end of the day and that’s that, but there are definitely opportunities to move forward if you’re willing to invest the time, effort and enthusiasm.

Senior Application Support Analyst in Waterloo, ON

on 24 March 2021

they have alot of old school folks working changes are very slow

the interview was pretty straightforward, the question focuses more on the ability how to handle customers by going thru different scenarios and lasted about 30 minutes. there was some basic technical question nothing to be feared.

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