Friendly and supportive team
Summer Student - Service Desk Technician (Former Employee) – Winnipeg, MB – 7 February 2017
As service desk, I worked 8 hours a day. The duties which I regularly performed includes detecting, recording, classifying, routing, prioritizing, matching, resolving and closing incoming IT related support calls as possible, automated system alerts, service requests, and capital project requests.
Overall, my work term as Service Desk in Manitoba Liquor and Lotteries has been a valuable learning experience. My job duties developed my interpersonal skills, decision-making and technical skills. There may be challenges in this job but it takes patience, flexibility and humility – knows how to accept negative feedback in order to fulfill the duties satisfactorily without conflict.
The most enjoyable part of the job is when interacting with end users and resolving their technical or non-technical issues as possible.