It’s hard to know where to begin with MaKami. First off, the people I worked with were amazing. Everyone wants to be there to help the students. On that note, upper management (CEO, executives) knows that and will take advantage of you and squeeze you til your last drop just so they can make an extra buck. Staff here are so overworked and exhausted, and despite management’s best effort, it is nearly impossible to hire the right staff to provide some relief. You don’t get paid for overtime (you get to take it off as vacation, which I suppose is smart for their bottom line because there are not enough employees to really ever take vacation), and there are no health benefits despite years of upper management telling employees they are working on it. Everyone is micromanaged, and even private offices have cameras in them so you can’t have a moment to yourself. Massage instructors and tutors are shared between 3 departments so they sometimes work 14 hour days, and managers are constantly undercutting each other to get the staff they need. Everything is so disorganized that it affects the students who, by the way, are paying top dollar to be there.
Staff is extremely undervalued. If the CEO would just take her hands off things and just trust the employees to do the jobs they are already good at, this place might become better, but at this point everyone is too scared that they’ll lose their jobs if she decides she doesn’t like them anymore.
I would not recommend working here, and if it wasn’t for the amazing people I met, I would regret working here in the first place.
No appreciation, no benefits, terrible culture, disorganized, overworked, micromanaged