Majorel
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Majorel Employee Reviews

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Canada30 reviews
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4.0
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it was a nice experience as i had never been an order specialist before. Nothing too intersting happened during my stay there so theres nothing to talk about
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If you want to be timed to literally the second and questioned about it all the time this is the place for you. They don’t care about just care about being ranked the best .Also if you need to go to the bathroom it gets taken out of your break time Working there felt like I was in kinder garden The amount of micro managing is down right pathetic. Would not recommend to anyone to work this company
Pros
None
Cons
So so many
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1.0
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I joined this company and my title was CSR SOCIAL MEADUA MODERATOR.
This is new project and trainer also don't know about anything and they don't given proper training. Even after traing they fire me and told about test and bad performance.

If trainer don't know how to give proper training then how can this company expact best test performance and they also told to complete the target from beginning.
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1.0
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If you are looking for some quick come for the training but leave when it is over. They try to say they are a great company, but they are horrible. They do not care at all about their employees or their families. The culture is very demeaning. The managers, supervisors and quality coaches all tell you something different and they do nothing but bring people down. As far as HR, they are just as bad. Stay as far away as you possibly can.
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1.0
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I worked at Majorel for almost six months before they let a group of people of go. They hired us as full time employees and let us go on new year. They overhire on purpose to fulfill their demand and lay off people afterwards. Management is poor and they don't care about their employees at all. It's all about their needs. It's a terrible company to work for with zero job security no matter how good your work quality is, they will never notice or care.
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4.0
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As a customer service specialist, you are required to make sure you arrive before the start of your shift, so that you start work exactly on time. If you work hard and show a genuine interest in the business and continue to learn, only then the supervisors/managers will notice and make an effort to accommodate you.
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1.0
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seriously a bottom of a barrel job with a company change there name and moved , tells me not good reputation hi turn over of staff so coming in starting fresh but thrown in and need to learn and get a comfort
Pros
no free lunch
Cons
long hours revolving door hard to get work done
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2.0
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The 4/5 week training component for this job (for RCC Chat, at least) will be the greatest first impression for a minimum-wage chat/call center job ever, especially in the summer. The trainers, supervisors and fellow new employees with you will be amazing, plenty of calming vibes, low stress and a feeling that the place is super high-tech, serious and official.

After that though, it starts to go downhill. management does not care about personal life and is pretty disorganized. The work itself can be pretty cool, and totally tolerable (theres much worse) but the pay is pretty awful for what you need to be trained for and be good at. As weeks go by, this place keeps adding on new unnecessary inconveniences and they are piling up. They go out of their way to skew the schedules (with little or no notice) to have as many people as possible be as overwhelmed as the chat software lets you. They would rather have you flustered doing the work of 2 people for 15/hr then have you calm/happy with breathing room between interactions. Things like free pizza on weekends, along with weekend incentives have been slowly phased out. Constant and rather ridiculous changes are being made to make sure its hard as possible to not qualify for the performance incentive (up to 3$ extra per hour). Shifts become worse every 2 months.


As of lately, its extremely common to wake up nice and early for your 8AM shift, make your lunch, hop on a bus and finally arrive for the grind - just to be told you're getting "Mandatory Time Off" 3 hours into your shift, with no pay. There's little to no logic in
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Pros
Relaxed break policy, great people
Cons
0-notice Overtime and off-time, low organization
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1.0
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Place is great because of the other people who work there. Very flexible with schedules. Pay is horrible for the amount of work you do. Especially when people quit. if they paid more, less people would quit. Where it is located is not convenient and the lack of pay is not worth the trip.
Top management goes on fun "team building" trips while we work barely making enough to live. Seems like every other month they go on these trips when the rest of us are just here answering calls and being underpaid. So clearly the company has money they just don't want spend it where it's deserved.


Place is absolutely horrible, honestly don't even bother applying. Unless you need money now then I would apply but don't plan on being there much longer after training. Supervisors on my campaign completely lost on everything not professional. Constantly being sent home without pay and notice. Very hard to live off of. And to top it all off the pay we receive is not even worth getting up in the morning. the only decent thing about this company is the free coffee, and that's if people bother to make it. Last few weeks it seems everyone is extra stressed out, and it all rolls down to the agents. So coming in isn't fun anymore. I would not recommend this place whatever, run seriously just click away.
Pros
Nothing
Cons
Everything you can think off
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1.0
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They could definitely do better in so many ways. the pay isn't so good but if you need the money then go ahead. You can gather as much experience as possible. Don't get too comfortable and make it a long term job, its better for you as a short term job, a means to an end until something better comes along. They have great staff members, but the management can be deceptive.
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1.0
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Jobs are marketed as full-time but they are like contract jobs. They have busy season for 6 months and once that gets over, tons of people which were hired are fired immediately.
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1.0
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While the people are fantastic and the job itself is enjoyable, turnover is so high as a result of inadequate pay and poor management. With all the shift cuts and mandatory time off (being sent home with 0 warning), this "full time" job doesn't pay the bills. They'd rather risk mistakes by having you do back to back double chats than actually pay someone else. You do the work of 2 people for $15/hr.
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4.0
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Worked here overnight. Very relaxed and fun environment overnight, management overnight is very understanding and helpful. 7 week training program that needs to be improved. During days is more busy and stressful but nothing too bad.
Pros
Good work environment, management generally has your back
Cons
Angry customers, poor training
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1.0
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Mojorel is being managed very poorly. They are not flexible so it becomes difficult for them to keep up with client demands. They are definitely not good at keeping clients.Poor work culture and they make it very hard for you to advance. Not a good experience overall. They need to change the way they manage the business.
There is a big communication gap between teams which leads to lots of frustration and confusion. Reason why technical clients do not renew contracts. Lots of retaliation, discrimination and trainers+managers make it an uncomfortable environment for women.
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3.0
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Not a terrible place to work. It's clean and relatively friendly.
The campaign I was on was somewhat easy except for holidays and sales. What I didn't like was we can never admit fault for Converse, so even if something is completely our fault with an angry customer, we are told to blame somebody else. (eg: UPS or The Customer).

The real issue is not with Majorel but with the ones who make the rules. They seem to have no idea what we're actually up against.


Also, you can get stuck on any random shift and they will change it on you with no wiggle room. Your personal life is never taken into account with working hours.
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4.0
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It is good to work over here. Everyday you will learn new things but sometimes it become stressful.
And Management also needs little improvement. Pay should be high
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2.0
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Majorel had its perks (company provided lunches on holidays, benefits after 3 months) but like with most call centers, you’re not valued as an employee. Any concerns brought to the managers about the job are ignored and dismissed. Hours are extended and your position can be changed without notice or proper training. Trying to discuss these changes with your supervisor/manager will often result in them telling you that you have no choice or you will be laid off.

Overall, the work environment was pretty chill but the company takes advantage of new employees regularly.
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2.0
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Only cares about their profit. If its busy season there will be tons of overtime and once its not you will get sent home almost everyday. Good for part time job
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3.0
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Majorel is a nice place to work at, the people are nice and the management is fair. You are trained before you start working and the training is free of charge
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4.0
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Answering phones, dealing with customer complaints and orders, questions. Learned how to defuse customers and help them with any situation.
Hardest part of the job is the hours of the job.

Most enjoyable is helping others
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1.0
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The work itself is easy, and the training process is relaxed. If you need to pay the bills now, take the job, but do yourself a favor and do not end the job hunt.

The people you work with will be great, but everything else is a nightmare.


The hours are inflexible, the pay bad, the benefits are existent, but minimal. It's not uncommon for them to fail to give you benefits after 3 months and then tell you that you never handed them in, to cover for losing that information.


You will be expected to perform contradictory tasks and told what you see, plain as day, is not what is happening. They will stiff you and tell you that they are doing you a favor. Again. And again. And again.


Quality and supervisors are forever in disagreement about how you should do your job, so you'll be "coached" one day for doing something, and another for not doing it. Document everything to show that you've been told to do it.


For a job just above minimum wage, it's not bad, but they create needless amounts of stress in an already unrewarding environment. Do not settle here.
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