Mackenzie Investments
3.9 out of 5 stars.
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Mackenzie Investments Employee Reviews for Customer Relations Representative

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Had one supervisor for 6 months who acted like a tin horn dictator and expected perfect customer calls. He would take you into a room and play your call with the customer and analyzed word by word. He had no people skills for the staff and went back to his other job. After he left had 4 trainee supervisors over my last 6 months there. Training was fly by the pants mentality. It's either sink or swim. I was hired with 9 other staff and after 1 year only half the staff were left, sort of like the trenches in WW1.Culture is ok as they have staff parties at work and in the evening. If you are an excellent employee they treat you like a rock star, ie quarterly rewards for outstanding performance, and if you are average they treat you like a criminal
Pros
free lunches, quarterly parties
Cons
felt like a prisoner in the Russian gulag, constantly being watched by supervisors and staff from other areas on the floor
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Depending on who your leader is as it varies greatly depending on location. Typical day of taking in bound calls from industry related people but the workplace culture can be toxic especially when leaders come in from head office.
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Great company to work with; great environment, and lots of opportunities; Professional Contact Centre with full skillset training; Training camp was fantastic!
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Developed the followings: · Ability to recognize opportunities for sales growth and process improvements; · Providing effortless experience through first contact resolution and building rapports; Ability to adapt APAC model through phone calls; · Professional understanding of all registered account types, such as RRSPs, TFSA, RESPs, Locked-in plans; · Professional presence and attire to increase clients’ confidence Good work & life balance;
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Great place to work and great people , good opportunity to start and great workplace culture. Learned a lot about the account types and the
Pros
free lunchs
Cons
long hours
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High adaptive, target achiever, who remains positive under duress in a high pressure quick paced environment, and focused. Resourceful and helpful, as well as an outstanding team player, I consistently put my best foot forward. Any questions, please do not hesitate to reach out to myself.
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  1. Customer Relations Representative