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Mackenzie Investments
3.9 out of 5 stars.
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Mackenzie Investments

Mackenzie Investments Employee Review
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Fun place to work ...

Depending on who your leader is as it varies greatly depending on location. Typical day of taking in bound calls from industry related people but the workplace culture can be toxic especially when leaders come in from head office.

Ratings by category

3.0Work/Life Balance
3.0Salary/Benefits
5.0Job security/advancement
3.0Management
3.0Culture
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hectic and supervisors constantly watching and grading your performance.

Had one supervisor for 6 months who acted like a tin horn dictator and expected perfect customer calls. He would take you into a room and play your call with the customer and analyzed word by word. He had no people skills for the staff and went back to his other job. After he left had 4 trainee supervisors over my last 6 months there. Training was fly by the pants mentality. It's either sink or swim. I was hired with 9 other staff and after 1 year only half the staff were left, sort of like the trenches in WW1.Culture is ok as they have staff parties at work and in the evening. If you are an excellent employee they treat you like a rock star, ie quarterly rewards for outstanding performance, and if you are average they treat you like a criminal

Pros

free lunches, quarterly parties

Cons

felt like a prisoner in the Russian gulag, constantly being watched by supervisors and staff from other areas on the floor
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Great company to work with

Great company to work with; great environment, and lots of opportunities; Professional Contact Centre with full skillset training; Training camp was fantastic!
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Customer oriented

I had a good time working there servicing the Financial Planners. The environment promotes excellent servicing in a cut-throat business. Being meticulous is a strong asset to have. Free tickets to Habs games are given occasionally.
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Overall rating

3.9

Based on 86 reviews
5
28
4
32
3
19
2
4
1
3

Ratings by category

3.6Work/Life Balance
3.6Salary/Benefits
3.3Job security/advancement
3.4Management
3.6Culture

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