Luxottica Employee Review

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Give delight to customers and your company
Assistant Sales Manager (Current Employee) –  West Edmonton Mall7 August 2013
Always treat every customer as your last and if you dont take care of your customers others will.

Surprise your customers with fulfilling their wants and needs
Pros
Discounts and freebies
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Nothing too special
STORE MANAGER (Former Employee) –  Waterloo, ON15 April 2018
Working at SGH as an associate was great. The commission structure and bonuses such as contests were great incentives.

As part of management however, it is much more stressful. Oftentimes, upper management (DM, RM, FT) uses intimidation to drive their managers towards their goals. The commission structure was changed and now it is pointless to put in extra effort to make a sale (for associates and management team) because you might make enough to pay for a coffee at Starbucks per paycheque if your store makes goal. Scheduling is needlessly complicated and difficult. The company should use something more like the Sling app.

RM/RT changed often while I worked for them and therefore was difficult to maintain continuity in training style, expectations, and knowledge about stores. Because of this, it was difficult to address issues or establish trust between team members.

A huge positive however, was my team. Our store was a very well oiled machine!
Pros
benefits extend to spouses and dependents, $500 towards sunglasses yearly, $1000 towards prescription eye wear yearly, great associate discounts, flexible breaks
Cons
high pressure to protect from theft, however no support from management for theft prevention (training/anti-theft devices), understaffed, low hours, low commission
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very hard work
Eyewear Stylist & Consultant (Former Employee) –  Mississauga, ON14 April 2018
management change did not pay right and worked way to long and hard for how young I was. the staff did not care about the workers and would cheat you out of your breaks
Pros
cool discounts
Cons
long hours
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Overall rating

3.7
Based on 3,175 reviews
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Ratings by category

3.6Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.4Management
3.6Culture