Great workplace, very friendly and ethical atmosphere.
Customer Service Representative (Current Employee) – Mississauga, Ontario – 13 April 2014
A typical day at work is arriving bright and early, setting up my desk, and preparing my daily routine.
I've learned a great deal about customer service and addressing all issues and concerns of all our clients.
Our management team are very helpful and are always there to aid us in any way possible to ensure customer satisfaction and an enjoyable work place.
My coworkers come second to none, we have built a strong family type bond and love working together.
Hardest part of the job I would have to say is the volume of calls we get daily. On a daily basis each customer service representative handles anywhere from 170-210 calls. Its a pleasure taking them but it is quite the volume of calls.
The most enjoyable part of my days are when the customer hangs up each call knowing that we ensured their satisfaction and resolved any issue at hand.
STORE MANAGER (Former Employee) – Waterloo, ON – 15 April 2018
Working at SGH as an associate was great. The commission structure and bonuses such as contests were great incentives.
As part of management however, it is much more stressful. Oftentimes, upper management (DM, RM, FT) uses intimidation to drive their managers towards their goals. The commission structure was changed and now it is pointless to put in extra effort to make a sale (for associates and management team) because you might make enough to pay for a coffee at Starbucks per paycheque if your store makes goal. Scheduling is needlessly complicated and difficult. The company should use something more like the Sling app.
RM/RT changed often while I worked for them and therefore was difficult to maintain continuity in training style, expectations, and knowledge about stores. Because of this, it was difficult to address issues or establish trust between team members.
A huge positive however, was my team. Our store was a very well oiled machine!
benefits extend to spouses and dependents, $500 towards sunglasses yearly, $1000 towards prescription eye wear yearly, great associate discounts, flexible breaks
high pressure to protect from theft, however no support from management for theft prevention (training/anti-theft devices), understaffed, low hours, low commission