Lush Cosmetics Employee Review

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Fun workplace but can feel like there’s pressure on you at times
Sales Ambassador (Former Employee) –  Coquitlam, BC28 March 2019
Working at Lush over all was a great experience. The company itself it’s great. There’s a lot of perks to working for Lush, and if you love sustainability and natural products this is the company for you. I will continue to buy their products even though I don’t get the discount anymore because I know all the ethical work and amazing hand made love and care go into their products. The management and staff at times felt a bit intense around not letting customers “just look around” you have to basically follow them until they tell you to leave them alone. Don’t assume. Sometimes felt pressure to try and sell things to people that they didn’t want. If you’re shy this might not be the job for you. Christmas season gets absolutely crazy and customers can be very demanding. Even though at times it was hard this job made me better at talking to people, and realizing what real customer service is.
Pros
Product discounts, friendly staff
Cons
gets very busy at times, can’t switch shifts, can’t be introverted
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It's a great brand that does a lot of amazing things for the world so it can be very inspiring but the pay is low.
Production Assistant (Former Employee) –  Etobicoke, ON11 June 2019
The culture has changed a lot in the past fews years and it is much more corporate and less employee and people focused. The brand itself is great and they offer a subsidy on transit and a good discount (the products are amazing) but it is very hard to move up unless you are in certain circles and the pay is very low and not a liveable wage.
Pros
TTC subsidy staff discount
Cons
Low pay, hard to move up
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Unprofessional Management
Production Assistant (Current Employee) –  Etobicoke, ON9 June 2019
The Pa's are amazing people and a very enjoyable atmosphere in that aspect but management will push serious matters under the rug to avoid their image being tarnished and management frequently talks about PA's behind their backs to other PA's and shares confidential information. Its quite unprofessional.
Pros
Free Damages
Cons
Catty unprofessional management
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Overall rating

4.2
Based on 1,450 reviews
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Ratings by category

3.9Work/Life Balance
3.9Salary/Benefits
3.5Job Security/Advancement
3.6Management
4.2Culture