Lush Cosmetics Employee Review
Fun retail job
Typical day at work would start with half an hour of deep cleaning on section in the store, afterwards we'd start the opening of tills and set up bowls of water and the fresh mask display. Clean whatever was not done from the night before and then open the store when it was time. We'd start selling, greeting customers and getting into consultations. I've learned to always put the customer first and to never assume, to be determined in getting the task given at hand and problem solve conflicts when presented. The workplace culture was one of the best aspects, all were welcome, everyone was engaged, and accepted and the atmosphere was light and friendly. Management had it's own pro and cons, but overall did try and adjust to everyone's needs. The most difficult part of this job was the mental work you had to put in, and the most enjoyable part was connecting with customers walking in and truly making their day.
Ratings by category
Free snacks on special occasions.
mentally draining, requests off were hard to get.
Management can be extremely pushy. Sales ambassadors are forced to go up to the customer multiple times and are forced to push the costumer into buying more than they want. Selling as much as possible is sometimes more important than what the customer wants. Lots of extra work to do outside of work. No commission but expected to work as if there is. The employee discount is 50% off almost everything.
Toxic management, Bad work/life balance, No commission
You can only feel secured if your a assitant, manager or a team lead, sales associates have to make sure theu hve enough hours and make sure they balance thier pay cheque since lush has a weird pay period. Some mangers make you repeat a very cult like sales pitch and make us the annoying sales person when we know how to read customers tht dont want a full basket and soend over 200.00 in store
Products to try and discount
Competitive hours and weird pay periods