Lush Cosmetics Employee Review
Beautifully diverse and open company, with real opportunity for career
My experience with Lush as a company was amazing. From the unconventional hiring fairs, to the constant support and influx of knowledge and support from prior staff, Lush is committed to having members of its team to be supported, valued and made family
Ratings by category
constant opportunity for new positions and experiences
Giant knowledge base of botanical
Management can be extremely pushy. Sales ambassadors are forced to go up to the customer multiple times and are forced to push the costumer into buying more than they want. Selling as much as possible is sometimes more important than what the customer wants. Lots of extra work to do outside of work. No commission but expected to work as if there is. The employee discount is 50% off almost everything.
Toxic management, Bad work/life balance, No commission
I was seasonal and really liked working here except for the fact that we were made to be very "helpful", almost aggressive with sales tactics. Lush has a very specific way of training you to approach and offer products to customers, especially at Christmas. I found it to be very insincere and difficult to be so pushy or in the customer's space. They offered contests to get us to sell gift boxes, and it was almost impossible to meet the quotas. Some customers would get turned off and leave the store because they got approached by 3-4 different employees within 2-3 minutes of being in the store. We weren't allowed to leave them alone, even if they said they were just looking, we had to ask a bunch of questions and try to lead them to different areas of the store. It was stressful and I just wanted it to be a bit more relaxed. If I had had more time to learn more about the products it would not have seemed so forced and stilted and would have been a more natural way of suggesting things they might like etc. But at Christmas, they tend to be more aggressive with their sales. Also had to upsell a lot at the till, promoting the Charity Pot lotion or the fabric bags. The best part was the 50% discount you got as an employee.
Sometimes you would get a free item, and at the staff party we got bags with nice stuff in them.
Pushed to sell sell sell, not allowed to leave customers alone, not very many hours as promised when hired for season