LUMACARE
2.9 out of 5 stars.
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LUMACARE Employee Reviews for Care Navigator

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My work at Lumacare was a horrible experience. No management support to front line workers... As a frontline worker, you are somtimes expected to handle over a 100 case loads without being appreciated for your effort. The pay is a complete trash considering the level of work we bring to the organization. Decisions concerning clients are made by upper management without consulting the front line worker who actually have one on one interaction with these clients. As a staff, you can get laid off without good reasons or notice.. Very very bad experience. I would not recommend anyone to work there. Period!!!.
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Job work-life balance
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Management
Job culture
Managers lack empathy and have a very corporate view of what’s supposed to be a non-profit organization, serving seniors. The organization wants to gain funding not to help their clients but to give management bonuses and not give bonuses to the frontline workers. Some managers aren’t even qualified for their roles and only keep their roles because of friendships with senior management. When social workers advocate for their clients, the organization’s outlook is that clients should take whatever support they can get and if they don’t, that means they don’t really need the support. Lack of training, lack of support, lack of professionalism, lack of care for the wellness of their employees, lack of care for the clients. Caseloads are unmanageable as social workers were also expected to provide support to community clients online 7 days a week, be apart of 1-2 committees, create policies and procedures, look over and approve of legal waivers, etc. Management delegated creating policies and procedures as well as liability waivers to social workers as a response to the team feeling overworked and not supported. When concerns are brought up to management and senior management, more work is piled onto employees so they don’t have time to bring up concerns and everything is swept up under the rug to protect its managers rather than ensuring clients are holistically supported. Social workers were very siloed by management and were not encouraged to speak to other managers to gain information. A lot of micromanaging and lack of trust of employees.
Pros
The clients
Cons
Management, overworked employees, severely underpaid, Lack of training, lack of support, negative outlook on clients as an organization
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