LUMACARE
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LUMACARE Employee Review

If I had to place a family member in a day program or to provide Home Care lumincare would be my first choice.

5.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
27 September 2019
Luma Care staff team are very caring always looking out for for their clients needs as well as employees. Their day programs are awesome and motivated I will recommend lumicare the number one choice.
Ratings by category
5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
5.0Management
5.0Culture
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Personal Support Worker (Former Employee) - Finch, ON
great community setup.The clients are lovely and nice. staff aren't that cooperative and mostly do not welcome new staff easily. You eventually surviv
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Personal Support Worker (Current Employee) - Toronto, ON
good place to work with ive been with them 5 years, the manager down to supervisor and team lead are approachable. Staff are friendly accomodating. an
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1.0
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Care Navigator (Former Employee) - North York, ON
Managers lack empathy and have a very corporate view of what’s supposed to be a non-profit organization, serving seniors. The organization wants to gain funding not to help their clients but to give management bonuses and not give bonuses to the frontline workers. Some managers aren’t even qualified for their roles and only keep their roles because of friendships with senior management. When social workers advocate for their clients, the organization’s outlook is that clients should take whatever support they can get and if they don’t, that means they don’t really need the support. Lack of training, lack of support, lack of professionalism, lack of care for the wellness of their employees, lack of care for the clients. Caseloads are unmanageable as social workers were also expected to provide support to community clients online 7 days a week, be apart of 1-2 committees, create policies and procedures, look over and approve of legal waivers, etc. Management delegated creating policies and procedures as well as liability waivers to social workers as a response to the team feeling overworked and not supported. When concerns are brought up to management and senior management, more work is piled onto employees so they don’t have time to bring up concerns and everything is swept up under the rug to protect its managers rather than ensuring clients are holistically supported. Social workers were very siloed by management and were not encouraged to speak to other managers to gain information. A lot of micromanaging and lack of trust of employees.
Pros
The clients
Cons
Management, overworked employees, severely underpaid, Lack of training, lack of support, negative outlook on clients as an organization
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  1. If I had to place a family member in a day program or to provide Home Care lumincare would be my first choice.