LUMACARE Employee Review
My work at Lumacare was a horrible experience. No management support to front line workers... As a frontline worker, you are somtimes expected to handle over a 100 case loads without being appreciated for your effort. The pay is a complete trash considering the level of work we bring to the organization. Decisions concerning clients are made by upper management without consulting the front line worker who actually have one on one interaction with these clients. As a staff, you can get laid off without good reasons or notice.. Very very bad experience. I would not recommend anyone to work there. Period!!!.
Ratings by category
Managers lack empathy and have a very corporate view of what’s supposed to be a non-profit organization, serving seniors. The organization wants to gain funding not to help their clients but to give management bonuses and not give bonuses to the frontline workers. Some managers aren’t even qualified for their roles and only keep their roles because of friendships with senior management. When social workers advocate for their clients, the organization’s outlook is that clients should take whatever support they can get and if they don’t, that means they don’t really need the support. Lack of training, lack of support, lack of professionalism, lack of care for the wellness of their employees, lack of care for the clients. Caseloads are unmanageable as social workers were also expected to provide support to community clients online 7 days a week, be apart of 1-2 committees, create policies and procedures, look over and approve of legal waivers, etc. Management delegated creating policies and procedures as well as liability waivers to social workers as a response to the team feeling overworked and not supported. When concerns are brought up to management and senior management, more work is piled onto employees so they don’t have time to bring up concerns and everything is swept up under the rug to protect its managers rather than ensuring clients are holistically supported. Social workers were very siloed by management and were not encouraged to speak to other managers to gain information. A lot of micromanaging and lack of trust of employees.
Management, overworked employees, severely underpaid, Lack of training, lack of support, negative outlook on clients as an organization
Hostile work environment, Management is toxic all the way down to HR. Lack of support and training from managers, no professionalism. Company only cares about receiving funding and targets, no work life balance. No freedom of speech/opinion, beware you'll be threatened you might lose your job for speaking out.I would not recommend this place if you want to keep your sanity and morality.
Very productive and satisfying when seeing others are getting the help they need at the right time. The management is supper in trying to accommodate as much work as possible. The most enjoyable part of the job is when clients are happy of the service. The hardest part of the job is when meeting with clients who do not want you to help them for their personal care and this is understood as some of them have dementia , lost loved ones and/or irritation due to lose of mobility. Would like to go back to Luma Care if they start hiring as they are very reliable and caring. Luma care provides the best and professional PSWs to customers according to their needs.
Not enough hours