Lufthansa InTouch Management reviews

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Home Based really?
Customer Service Consultant - German Speaking (Former Employee) –  home-based29 March 2018
Very short training , they don't prepare you for the job enough
Nobody to talk to when problems occur hard to forward call requiring su attention
Benefits start after 6 month
Dental only after a year
They have good flight benefits BUT not enough off time to use the flight benefits ever
Have to work every holiday no long weekend ever
Highly regulated, what is the point in home based when every min you are working you are monitored and hours and scheduling is the same as office environment.
Pros
home-based, Approachable Friendly Management.
Cons
Low pay, Low Morale, highly regulated
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Great place to work
Customer Service Consultant (Former Employee) –  Peterborough, ON7 February 2018
This is not the average call center and every day I was able to deal with a variety of customers and requests involving their travels. I loved my team, Team Leader and the work atmosphere. There were two committees working to come up with new and fun ideas all the time. Management was always approachable and open to ideas and suggestions. I wish I could have stayed, but due to family obligations had to leave. When I can, I wish to return.
Pros
Great team, Approachable Management, Travel opportunities, Growth opportunities, Meeting new people
Cons
No immediate shops in walking distance
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Not a good place to work
Customer Service Representative (Former Employee) –  Peterborough, ON25 January 2018
If you enjoy not being able to help people and like being ridiculed and measured on your inability to help the customer cause your training is inadiquit and the support system that your to have is not there. The pay does not match the work.

Children as supervisors is a bad combination.
Pros
Non
Cons
Sucks
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Pays the bills
Customer Service Consultant (Former Employee) –  Peterborough, ON24 July 2017
People are nice, work becomes monotonous. Great benefits difficult to take advantage of. Limited understanding of job issues by management, more concerned on reducing costs.
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AMAZING Company
Customer Service Representative (Former Employee) –  Peterborough, ON25 July 2015
This company offers a variety of shifts to meet everyones needs. Management is easily approachable and understanding. Lots of room for advancement. Overall a wonderful place to work!
Pros
Low Pay
Cons
Wonderful Company, Approachable Friendly Management.
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Professional and Quality Service Oriented
Sales Representative (Former Employee) –  Peterborough, ON19 January 2015
Enjoyable workplace with great benefits and understanding and supportive management. Team and Quality oriented. Team base, lots of room to improve your knowledge and skills and to move upwards within the company.
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