Took away too much from agents without giving anything back.
Travel Consultant (Former Employee) – Toronto, ON – 7 September 2016
Taking calls from collectors and make reservations.
Company does not treat employees well.
Made it too difficult to make bonus.
Do not listen to employees.
They say they don't want you to follow a script when talking to collectors, but if you don't say things they way they want, you're penalized for it.
Revamping of benefits.