LoyaltyOne Employee Reviews

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4.0
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Great pay, mediocre management.
Coordinator (Former Employee) –  Toronto, ON14 January 2019
Great pay & benefits
Mediocre management
Not much job security
Highly social environment
Uneasy feeling among staff
Gossip/popularity especially present
Wonderful volunteer & giving back opportunities
Female support & empowerment
Pros
benefits, support groups, fun events
Cons
Long hours, expected social participation, low job security
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4.0
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Great place to work
Instructional Designer and Training (Former Employee) –  Mississauga, ON11 January 2019
Very demanding but very rewarding perks for working there. Great people and great community involvement..
Would recommend to anyone to work there. Benefits & RRSP matching is a great asset.
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5.0
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Loyalty One culture
Production Support Analyst (Former Employee) –  Toronto, Ont.8 July 2018
Productive and cooperative working environment. Employees are encouraged to be involved in community projects and fund raiser initiatives. Employee input is welcomed and encouraged and promotes a harmonious environment.
Pros
Lunches for new and departing employees
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5.0
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so many perks
Marketing (Current Employee) –  Toronto, ON27 August 2018
I've worked at a couple different companies in Toronto and LoyaltyOne is by far the best! They really care about their employees and constantly show appreciation whether it comes from management or various recognition initiatives (free coffees, air miles, "Loyalty" days, etc.). Highly recommend if you are looking for a place to grow your career and meet some great people!
Pros
free coffee/tea/snacks everyday, subsidized food in a private bistro, free days off a part from vacation (called Loyalty days), summer hours, wellness studio, massage therapist onsite, scholarship program, health and wellness subsidy, etc. etc.
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1.0
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Poor work/live balance
Consultant (Former Employee) –  Toronto, ON8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.

When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.

The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.

When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.

Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
Pros
swanky downtown office, good people
Cons
work-life balance, dreadful town hall meetings, politics, "pod leadership"
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3.0
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Ok place to work
Bilingual Call Centre Representative (Former Employee) –  Mississauga, ON20 June 2018
Great company to work for. Learnt a lot during my time at Loyaltyone with many perks such as Air Miles rewards. Great compensation and a lot of experience acquired
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3.0
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Great people to work with
Vacation Specialist (Former Employee) –  Mississauga, ON8 May 2018
Working with your peers is a joy when it comes to this company, you'll have long lasting relationships. Work/balance is pretty good. The pay is above standard.
Pros
Peers and benefits
Cons
Management is not equipped to effectively lead this company going forward
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5.0
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It is workplace environment, I will always recommend for anybody
Project Control Officer (Former Employee) –  Toronto, ON13 September 2018
The leadership and management promoted a viable team work for the interest of the organization. The opportunities are there for anyone to exploit for career advancement.
Pros
Collaboration with othe emplyees for effevtive career development
Cons
Challeges are enormous, if you are not effective in technical skills.
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1.0
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Employees are just that...employees
Specialist (Former Employee) –  Toronto, ON26 June 2018
This company is no longer like it used to be. No more is it about the culture or people.

The loyalty program is significantly de-valued as top management lacks quality and cares only about themselves and how much profits they can scam from their collectors and sponsors or how much costs they can reduce from their suppliers. Their business practices are borderline ethical. They feed you the koolaid by throwing fancy parties and serving free beer on Fridays but anyone who has a conscience will not want to work here.

Over the last 2 years, 80% of the people they have terminated are high seniority associates who have given 15-20+ years into the company. The remaining 20% turnover doesn't stay longer than 2 years.

Ironically, Loyalty means nothing to them.
Pros
Nice office, Subsidized bistro food, High-tech resources
Cons
Bad management, High turnover, High termination
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4.0
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A great place to work
Senior Test Analyst (Former Employee) –  Toronto, ON30 October 2018
Good location and very modern nice space.
Great people and collaborative teams.
Innovative and up to date with technology.
On a typical day you start with stand up with your team and everyone talks about the tasks they work on today and worked on yesterday and the obstacles. Then the team members help each other if they are able to remove the obstacle for any other team member. Pairing and mobbing sometimes to finish the tasks other times going on their own to do the task individually.
There are meetings to do refinement, retro and communication to upper team which consists on business people and development team as a sub- team. Any missing requirements, documents will be requested and collected from business people.
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5.0
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Workplace Culture
Executive Assistant to COO and CIO (Former Employee) –  Toronto, ON23 August 2018
Management promoted and supported a collaborative work environment. Opportunities were provided to all associates regardless of role to be involved and provide new ideas.
Pros
Team Building Events
Cons
Difficult to advane without technical skills.
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4.0
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great company
Senior accountant-Capital Assets (Current Employee) –  Toronto, ON21 August 2018
Good company to work for. Good workplace culture, a lot of events for employees.
The company provides ongoing development and training. You will have a lot of cake here.
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5.0
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Fun place with pool table, video games free coffee specialty tea
Travel Agent (Current Employee) –  Toronto, ON16 May 2014
One of Top 50 companies to work for in Canada
CCEOC Gold
Top 500 companies in North America
Part of mothership billion dollar company
Most enjoyable part of my work is the ability to work from home or in office to allow great work life balance
Top pay and benefits for a Call Center position
Parking available in office
Regular upper management meetings every quarter to be updated on company latest acquisitions and financial reports
Great people to work with and have build amazing friendships over the years.
Enjoy travelling with my family and friends on a regular basis thanks to the multiple discounts that comes with been in the travel industry
Pros
1 volunteer day paid every year
Cons
Extended hours during 2 quarters of the year ( High Season of Travel)
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5.0
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Fun
Customer Service Specialist (Former Employee) –  Mississauga, ON22 October 2018
LoyaltyOne was amazing to work at as they made sure that each customer was satisfied by going above and beyond so that everyone who does business with them can away with a smile.
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4.0
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A great workplace to be with great people to work with.
Administrative Coordinator, Finance/IT Department (Current Employee) –  Toronto, ON10 August 2018
A great workplace to be with great people to work with. 5 years ago has been awesome as I got to work in 2 departments with awesome leaders and co-workers.

New office is just as awesome with the newest technology and wonderful open space for everyone.
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5.0
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This place understands people
Travel Specialist (Current Employee) –  Mississauga3 May 2013
Working with Loyalty One has been one of the best work experiences in my life thus far. The environment, culture, support, and work life balance policies make it evident that this company care about its employees. The hardest part of the job for me is being on the phones and at my level, the tasks can be pretty repetative. HOWEVER, one is allowed to be themselves! This makes for a great customer experience and turns the conversations into personal, meaningful interactions that both parties can enjoy. They encourage you to be yourself on the line.

For me, Loyalty One is exactly what their name says; putting its people first.
Pros
Great benefits, team support, Free air miles, free lunches, there is SOOO much
Cons
repetative customer inquiries - minor
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5.0
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Productive enviorment
Travel Consultant/ Customer Service Representative (Former Employee) –  Mississauga, ON14 August 2018
Great place to work. Veryn0tofuctine room for growth very approachable boss great training I have learned alot there gained alot of experience .they take pride in there company they stand by there logo
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4.0
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Teaches focus and discipline
Travel Sales Specialist (Former Employee) –  Mississauga, ON24 February 2017
Great place to work and good work ethics. I learned alot about myself while working there. The culture of the company and what they stand for is highly commended and something I felt comfortable supporting. Higher executive management could have been more on the pulse of the customers needs and employees input on matters of improvement for company success. Overall, your success rides solely on your efforts and what your make of the opportunities provided.
Pros
employee programs, charities, salary and bonuses
Cons
management, pressure environment
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3.0
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Dynamic and fast-paced work environment.
Manager (Former Employee) –  Toronto, ON21 February 2014
Likely engaging multiple teams to be productive and achieve objectives as there are many cross-functional groups and a very distributed environment.
Management is supportive with career development and make all attempts to follow best practices as advised by industry leading counsel.
Strong collaboration with co-workers but there are challenges in securing adequate resource support due to the overwhelming number of competing priorities.
Pros
Salary, benefits, dynamic workplace
Cons
Too many competing priorities, culture of entitlement
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4.0
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Typical day at work
Package Vacation Specialist (Former Employee) –  Mississauga, ON5 September 2017
A typical work day would consist of inbound calls from our collectors, wanting customer service, travel bookings and reservation changes. Our services would be for all inclusive packages, tours and cruises.
Pros
Awesome Benefits
Cons
Job Security
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Overall rating

3.4
Based on 106 reviews
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3.6Work/Life Balance
3.6Salary/Benefits
2.9Job Security/Advancement
2.8Management
3.4Culture