Bilingual Collector Relations Lead (Former Employee) – Mississauga, ON – 14 March 2018
can not grow within the company as it is a family business. learned phone skill as it was my 1st job in Canada . Company deals with Garage doors and providing services after sales as well like : repairs
Customer Care Specialist (Former Employee) – Mississauga, ON – 27 February 2018
I really enjoyed myself working there but the only problem i faced was that one of their trainers was very rude and his accent was very hard to understand. I thought i was the only one but all my team members faced the same issue. Other than that LoyaltyOne is great place to work at.
Consultant (Former Employee) – Toronto, ON – 8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.
When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.
The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.
When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.
Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
swanky downtown office, good people
work-life balance, dreadful town hall meetings, politics, "pod leadership"
Manager- Analytics and Insights (Former Employee) – Toronto, ON – 31 January 2018
this is the worst company to work now. The management has no direction where they re going or what they are doing. its like a revolving door now. new manager comes in and fires everyone on the team and brings on the new team and then new manager come s and this goes on. Management has turned a blind eye.
good and cheap bistro, maternity top up
no direction and too much politics on management level
Marketing Manager Corporate Team (Former Employee) – Toronto, ON – 23 January 2018
Fast paced work environment. Great culture and emphasis on giving back to the communities. No opportunity for feedback to the management teams. A high turnover of the teams. Seems that every year and a half they change the teams.
Poor Leadership, no opportunities for career advancement
Senior Software QA Analyst (Former Employee) – Toronto, ON – 4 January 2018
If you are a pretender and know politics you will shine. If you speak up, sure you will be punished. Senior managers don't know whats going on in the organization. Lack of coordination between teams. 360 feed back is a big joke. In paper only they practice agile methodology. Very slow progress on projects.
Customer Service Representative current (Current Employee) – Mississauga, ON – 3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Canada's largest loyalty program knows nothing about their customers
Manager (Former Employee) – Toronto, ON – 17 December 2017
From the outside this company looks like its go everything covered to understand consumer behaviour - from data, loyalty, crm etc. However, when you're on the inside, you will be surprised at how little they actually know about their consumers. poor systems in place, super slow reporting and a pretty weak loyalty program overall.
Too much favouritism, no reward for real hard work
Customer Service Associate (Former Employee) – Mississauga, ON – 20 October 2017
This place likea to pretend that they're a good place to work for. The stress is high. They fire people for no reason and constantly change the program to make it harder for the users which only makes it harder to do the job. A lot of irate customers
Package Vacation Specialist (Former Employee) – Mississauga, ON – 5 September 2017
A typical work day would consist of inbound calls from our collectors, wanting customer service, travel bookings and reservation changes. Our services would be for all inclusive packages, tours and cruises.
Travel specialist (Former Employee) – Mississauga, ON – 4 May 2017
I worked for this company. Too much turnover. Stress level is unbearable. Nicely worded policies but they are never followed by management. too much politics. Targets are set without any consideration of employee input.
Employee is a robot to discard once numbers/targets are not met