LoyaltyOne Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It is workplace environment, I will always recommend for anybody
Project Control Officer (Former Employee) –  Toronto, ON13 September 2018
The leadership and management promoted a viable team work for the interest of the organization. The opportunities are there for anyone to exploit for career advancement.
Pros
Collaboration with othe emplyees for effevtive career development
Cons
Challeges are enormous, if you are not effective in technical skills.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
so many perks
Marketing (Current Employee) –  Toronto, ON27 August 2018
I've worked at a couple different companies in Toronto and LoyaltyOne is by far the best! They really care about their employees and constantly show appreciation whether it comes from management or various recognition initiatives (free coffees, air miles, "Loyalty" days, etc.). Highly recommend if you are looking for a place to grow your career and meet some great people!
Pros
free coffee/tea/snacks everyday, subsidized food in a private bistro, free days off a part from vacation (called Loyalty days), summer hours, wellness studio, massage therapist onsite, scholarship program, health and wellness subsidy, etc. etc.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Workplace Culture
Executive Assistant to COO and CIO (Former Employee) –  Toronto, ON23 August 2018
Management promoted and supported a collaborative work environment. Opportunities were provided to all associates regardless of role to be involved and provide new ideas.
Pros
Team Building Events
Cons
Difficult to advane without technical skills.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive enviorment
Travel Consultant/ Customer Service Representative (Former Employee) –  Mississauga, ON14 August 2018
Great place to work. Veryn0tofuctine room for growth very approachable boss great training I have learned alot there gained alot of experience .they take pride in there company they stand by there logo
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A great workplace to be with great people to work with.
Administrative Coordinator, Finance/IT Department (Current Employee) –  Toronto, ON10 August 2018
A great workplace to be with great people to work with. 5 years ago has been awesome as I got to work in 2 departments with awesome leaders and co-workers.

New office is just as awesome with the newest technology and wonderful open space for everyone.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Loyalty One culture
Production Support Analyst (Former Employee) –  Toronto, Ont.8 July 2018
Productive and cooperative working environment. Employees are encouraged to be involved in community projects and fund raiser initiatives. Employee input is welcomed and encouraged and promotes a harmonious environment.
Pros
Lunches for new and departing employees
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Employees are just that...employees
Specialist (Former Employee) –  Toronto, ON26 June 2018
This company is no longer like it used to be. No more is it about the culture or people.

The loyalty program is significantly de-valued as top management lacks quality and cares only about themselves and how much profits they can scam from their collectors and sponsors or how much costs they can reduce from their suppliers. Their business practices are borderline ethical. They feed you the koolaid by throwing fancy parties and serving free beer on Fridays but anyone who has a conscience will not want to work here.

Over the last 2 years, 80% of the people they have terminated are high seniority associates who have given 15-20+ years into the company. The remaining 20% turnover doesn't stay longer than 2 years.

Ironically, Loyalty means nothing to them.
Pros
Nice office, Subsidized bistro food, High-tech resources
Cons
Bad management, High turnover, High termination
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ok place to work
Bilingual Call Centre Representative (Former Employee) –  Mississauga, ON20 June 2018
Great company to work for. Learnt a lot during my time at Loyaltyone with many perks such as Air Miles rewards. Great compensation and a lot of experience acquired
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great people to work with
Vacation Specialist (Former Employee) –  Mississauga, ON8 May 2018
Working with your peers is a joy when it comes to this company, you'll have long lasting relationships. Work/balance is pretty good. The pay is above standard.
Pros
Peers and benefits
Cons
Management is not equipped to effectively lead this company going forward
Was this review helpful?Yes 2No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and Positive work environment
Travel Specialist (Former Employee) –  Mississauga, ON26 April 2018
At LoyaltyOne, my team leader and my coaches have always encouraged me to broaden knowledge and acquire more skills. LoyaltyOne also created a positive and welcoming work environment with friendly coworkers.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great place to start a career
Marketing Manager, Client Services (Former Employee) –  Toronto, ON11 April 2018
solid mentorship, development opportunities and support. Fun, youthful culture. Good management and leadership. Business model can be difficult to sustain in challenging economic times.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Management
Bilingual Collector Relations Lead (Former Employee) –  Mississauga, ON14 March 2018
can not grow within the company as it is a family business.
learned phone skill as it was my 1st job in Canada .
Company deals with Garage doors and providing services after sales as well like : repairs
Was this review helpful?YesNo 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun place to work
Customer Care Specialist (Former Employee) –  Mississauga, ON27 February 2018
I really enjoyed myself working there but the only problem i faced was that one of their trainers was very rude and his accent was very hard to understand. I thought i was the only one but all my team members faced the same issue. Other than that LoyaltyOne is great place to work at.
Pros
awesome work environment and game room
Cons
unqualified trainers
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Organization with lots of fun
Project Coordinator (Former Employee) –  Toronto, ON13 February 2018
LoyaltyOne has flexible hours and a great work at home program. The culture is great and I was able to grow my career and be a Scrum Certified associate.
Pros
Free coffee, tuition reimbursement, computer purchase plan, anniversary miles
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Poor work/live balance
Consultant (Former Employee) –  Toronto, ON8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.

When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.

The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.

When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.

Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
Pros
swanky downtown office, good people
Cons
work-life balance, dreadful town hall meetings, politics, "pod leadership"
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Worst Company Ever
Manager- Analytics and Insights (Former Employee) –  Toronto, ON31 January 2018
this is the worst company to work now. The management has no direction where they re going or what they are doing. its like a revolving door now. new manager comes in and fires everyone on the team and brings on the new team and then new manager come s and this goes on. Management has turned a blind eye.
Pros
good and cheap bistro, maternity top up
Cons
no direction and too much politics on management level
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive fun work enviroment
Marketing Manager Corporate Team (Former Employee) –  Toronto, ON23 January 2018
Fast paced work environment. Great culture and emphasis on giving back to the communities. No opportunity for feedback to the management teams. A high turnover of the teams. Seems that every year and a half they change the teams.
Cons
Poor Leadership, no opportunities for career advancement
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company culture
Senior Oracle DBA (Current Employee) –  Toronto, ON16 January 2018
Loyaltyone has a very good company culture, we have pool table, ping pong table and game machine. Pretty open work place, and you can sit whatever you want in the office. People are nicely.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Best place to learn politics.
Senior Software QA Analyst (Former Employee) –  Toronto, ON4 January 2018
If you are a pretender and know politics you will shine.
If you speak up, sure you will be punished.
Senior managers don't know whats going on in the organization.
Lack of coordination between teams.
360 feed back is a big joke.
In paper only they practice agile methodology.
Very slow progress on projects.
Pros
Gym, Team outing.
Cons
long hours, Managers really dont care.
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Over stress
Customer Service Representative current (Current Employee) –  Mississauga, ON3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Pros
Work from home
Cons
Fear
Was this review helpful?Yes 10NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at LoyaltyOne. Our community is ready to answer.

Ask a Question

Overall rating

3.4
Based on 101 reviews
524
435
318
27
117

Ratings by category

3.5Work/Life Balance
3.6Salary/Benefits
2.9Job Security/Advancement
2.9Management
3.4Culture