LoyaltyOne Employee Reviews

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Great people to work with
Vacation Specialist (Former Employee) –  Mississauga, ON8 May 2018
Working with your peers is a joy when it comes to this company, you'll have long lasting relationships. Work/balance is pretty good. The pay is above standard.
Pros
Peers and benefits
Cons
Management is not equipped to effectively lead this company going forward
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Fun and Positive work environment
Travel Specialist (Former Employee) –  Mississauga, ON26 April 2018
At LoyaltyOne, my team leader and my coaches have always encouraged me to broaden knowledge and acquire more skills. LoyaltyOne also created a positive and welcoming work environment with friendly coworkers.
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great place to start a career
Marketing Manager, Client Services (Former Employee) –  Toronto, ON11 April 2018
solid mentorship, development opportunities and support. Fun, youthful culture. Good management and leadership. Business model can be difficult to sustain in challenging economic times.
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Management
Bilingual Collector Relations Lead (Former Employee) –  Mississauga, ON14 March 2018
can not grow within the company as it is a family business.
learned phone skill as it was my 1st job in Canada .
Company deals with Garage doors and providing services after sales as well like : repairs
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fun place to work
Customer Care Specialist (Former Employee) –  Mississauga, ON27 February 2018
I really enjoyed myself working there but the only problem i faced was that one of their trainers was very rude and his accent was very hard to understand. I thought i was the only one but all my team members faced the same issue. Other than that LoyaltyOne is great place to work at.
Pros
awesome work environment and game room
Cons
unqualified trainers
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Great Organization with lots of fun
Project Coordinator (Former Employee) –  Toronto, ON13 February 2018
LoyaltyOne has flexible hours and a great work at home program. The culture is great and I was able to grow my career and be a Scrum Certified associate.
Pros
Free coffee, tuition reimbursement, computer purchase plan, anniversary miles
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Poor work/live balance
Consultant (Former Employee) –  Toronto, ON8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.

When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.

The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.

When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.

Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
Pros
swanky downtown office, good people
Cons
work-life balance, dreadful town hall meetings, politics, "pod leadership"
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Worst Company Ever
Manager- Analytics and Insights (Former Employee) –  Toronto, ON31 January 2018
this is the worst company to work now. The management has no direction where they re going or what they are doing. its like a revolving door now. new manager comes in and fires everyone on the team and brings on the new team and then new manager come s and this goes on. Management has turned a blind eye.
Pros
good and cheap bistro, maternity top up
Cons
no direction and too much politics on management level
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Productive fun work enviroment
Marketing Manager Corporate Team (Former Employee) –  Toronto, ON23 January 2018
Fast paced work environment. Great culture and emphasis on giving back to the communities. No opportunity for feedback to the management teams. A high turnover of the teams. Seems that every year and a half they change the teams.
Cons
Poor Leadership, no opportunities for career advancement
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Good company culture
Senior Oracle DBA (Current Employee) –  Toronto, ON16 January 2018
Loyaltyone has a very good company culture, we have pool table, ping pong table and game machine. Pretty open work place, and you can sit whatever you want in the office. People are nicely.
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Best place to learn politics.
Senior Software QA Analyst (Former Employee) –  Toronto, ON4 January 2018
If you are a pretender and know politics you will shine.
If you speak up, sure you will be punished.
Senior managers don't know whats going on in the organization.
Lack of coordination between teams.
360 feed back is a big joke.
In paper only they practice agile methodology.
Very slow progress on projects.
Pros
Gym, Team outing.
Cons
long hours, Managers really dont care.
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Over stress
Customer Service Representative current (Current Employee) –  Mississauga, ON3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Pros
Work from home
Cons
Fear
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Canada's largest loyalty program knows nothing about their customers
Manager (Former Employee) –  Toronto, ON17 December 2017
From the outside this company looks like its go everything covered to understand consumer behaviour - from data, loyalty, crm etc. However, when you're on the inside, you will be surprised at how little they actually know about their consumers. poor systems in place, super slow reporting and a pretty weak loyalty program overall.
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used to be a great company
Senior Travel Consultant (Former Employee) –  Toronto, ON11 December 2017
At one time this was a fantastic company with fun days and an excellent morale. Slowly things got worse as the introduced cost-cutting measures despite the fact that the company was very profitable.
Pros
work at home, when we were downtown the games room
Cons
poor morale
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Changing Culture & Company
Director (Former Employee) –  Toronto, ON8 November 2017
Culture has changed for the worse, as focus of organization is short term; public company financial pressures resulting in decisions that are near sighted and don't put customer at the heart.
Pros
people are outgoing, helpful and truly like working together
Cons
constant change and lack of long term vision
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Too much favouritism, no reward for real hard work
Customer Service Associate (Former Employee) –  Mississauga, ON20 October 2017
This place likea to pretend that they're a good place to work for. The stress is high. They fire people for no reason and constantly change the program to make it harder for the users which only makes it harder to do the job. A lot of irate customers
Pros
Nice coworkers
Cons
Bad management, high turn over
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Worst
Bilingual Customer Service Representative (Former Employee) –  Mississauga, ON10 October 2017
Poor management will never recommend unless you want to stress yourself there are so many bad things to say about this company but I just don't want to waste my time
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Fantasic culture
Branding (Current Employee) –  Toronto, ON25 September 2017
LoyaltyOne has a fantastic fun culture. With the opportunity to work from home and have flexible working hours based on your job. The culture makes coming into work everyday fun.
Pros
Flexible working conditions, games room, loyalty days, airmiles and wellness room
Cons
No free snacks
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Good environment
Bilingual Customer Service Representative (Former Employee) –  Mississauga, ON17 September 2017
Good workplace with great staff.They offered different work activities outside of our jobs. it was a pleasnt job minus the high volume calls.other than that I enjoyed my tme working there/
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Typical day at work
Package Vacation Specialist (Former Employee) –  Mississauga, ON5 September 2017
A typical work day would consist of inbound calls from our collectors, wanting customer service, travel bookings and reservation changes. Our services would be for all inclusive packages, tours and cruises.
Pros
Awesome Benefits
Cons
Job Security
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Overall rating

3.3
Based on 93 reviews
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Ratings by category

3.5Work/Life Balance
3.6Salary/Benefits
2.8Job Security/Advancement
2.7Management
3.3Culture