LoyaltyOne
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LoyaltyOne Employee Reviews

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Canada124 reviews
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3.0
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Some days are fun, but not all
Not what I expected. Company is digressing and not a place for growth right now. Met some great people in the company but most of them have moved on to bigger and better opportunities.
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5.0
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Amazing
Great place to work, friendly work culture. A lot of perks for employees, and you are not micromanaged. Wish they extended co-op contracts to really help develop much needed skills.
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5.0
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Productive, very social, Easy going
I have done consulting twice here. It shows how much i enjoyed working here. Very cool atmosphere.
Work from home option available

have more social events here

not afraid to try new technologies and also gives the liberty to experiment on new approaches. Loyaltyone is not afraid to try and fail. It is a very good learning experience as well
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1.0
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Technical specialist
Over the years watched this company lose their best IT talent, and I mean exceptional rare talent. Good benefits and location of offices but very unskilled IT management that you would expect to find in a government. Close to zero progression in the business. You dont see people moving forward in their careers and the ones that had in my long years of service were the ones that deserve it theleast as they were the biggest slackers in their team.
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3.0
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N/a
Talented, hard working team members. Learning opportunities but very little room for career advancement. Company is in transition, management is working to make improvements.
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5.0
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Nice work environment
Nice place to work with cutting edge technologies. Good management and facilities. Bistro in-house with good food options. Great development and training.
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5.0
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One of the best jobs I have ever had
There are only positive things to say about working at Loyalty One. This company is forward thinking, competitive, and leading edge. The company hires smart, hard working, big thinkers.

Management are one of kind, will challenge you to be better, and drive you to develop yourself both professionally and personally.


Great team environment and culture. Cannot recommend enough. One is lucky to work there. It's not always easy but is worth it.
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5.0
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Friendly colleagues and good pay
Loved working at Air miles especially the working environment was friendly . Though we had too many inbound but it was fun helping the collectors with questions regarding their Air miles card inquiries and many other inquiries they had.
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4.0
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Fun and interesting place to work
Good experience but the job requires a lot of physical work on a daily basis. The company regularly hosted events and encouraged employee growth. Lots of room for learning from senior employees and great networking opportunities.
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3.0
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Not a fun place , only stressful environment with no proper leadership
Not a great company as treats employees with great pressure and no benefits, found racism, and politics inside supervisory roles.
Favoritism.

Bad management and customers are annoyed due to weak and damaging policies.
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5.0
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Great people and working environment
The folks at LoyaltyOne are a wonderful group of people - hard working, fun loving and intelligent... and LoyaltyOne makes a lot of effort to promote that atmosphere. It's a fully agile environment equipped with great (and varied) work spaces - desks, coaches, tables, meeting rooms, focus rooms, (privacy) phone rooms and work "booths". As well they have nice corporate amenities like a patio, an auditorium (large group presentation and social gathering space), a yoga space, a massage room and a company-supported "bistro" and coffee shop.
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3.0
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Mixed feelings
I started working there when it was announced that points would expire. At that time, it was non stop calls from the beginning to the end of the shift. It was mentally draining at times. The number of calls went down after they reversed the decision, and they became more manageable. You start doing basic customer service (general questions,account maintenance, order inquiry) then you move up to travel (airline, car and hotel bookings and travel insurance) then to reservations change (flight changes). There are regular team meetings that keep you informed about what is going on and where you share ideas. Customer service was often annoying when the customer asked you about his order and all you could see is that it is being processed with no more info. Maybe it has changed now. The other depts were more fun and challenging.
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2.0
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Outsourcing every position; clients are very irate with the program
I feel the company is going to go out of business. The management team are lost and have no sense of direction. The management team lack liability towards their employees.
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3.0
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wga
operational metrics. Responsible for processing and documenting consolidation entries as required. The Kinross consolidation and reporting system encompasses approximately 200 legal entities, using a WEB based consolidation system, SAP’s Business Planning and Consolidation tool. In addition to performing consolidations, KARS (Kinross Advanced Reporting System) is used to collect and report management/operational metrics and budget/forecast comparisons. Applies analytical insights, data management, and data modeling skills to the design and development of processes, practices, and methodologies. The role meets operational or financial objectives by providing timely analysis for strategic management decisions.
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2.0
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Not what it used to be
Business direction change resulted in a drop from a 5 to a 2, impacting both employees and customers. In time they may change back, as they tend to change directions constantly.
Pros
New Office
Cons
Micro management and lack of support
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4.0
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Member Experiene
The job is not bad. Can be boring. On the job training.
I love working from home
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4.0
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Excellent work environment
Excellent work environment, with use of AWS technologies.
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1.0
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Too much politics
Very stressful environment
Management seems to jump from one target to another (job title change EVERY YEAR)

Unrealistic targets and direct managers are scared of senior managers
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5.0
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productive and fun place
amazing managers
learn about customer service

got experience in travel industry.

managers encourage us in professional way

got a my TICO certificate.

acquired ACTA certificate
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5.0
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Good company to work for with good perks
I worked in this company for couple of years, it is a call center base company in Mississauga. It is a busy call center office environment with lots of support from management, and on going meetings to improve customer related inquiries.

The office environment if fun with lots of games in the lunch room area, such as pool table, Foosball, arcade and many more.


There is some workshops during the year where you get to volunteer for a good cause.


Overall I would recommend this company.
Pros
Fun lunch area with lots of games
Cons
long line queues for customers
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3.0
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Nice group of colleages
This company had lots of growth and learning, I loved the customer interactions and the awesome team leaders I had, sadly, the head leadership wanted to become a billion dollar company and many of us lost our jobs.
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