LoyaltyOne Employee Reviews

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5.0
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productive and fun place
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Mississauga, ON24 March 2019
amazing managers
learn about customer service
got experience in travel industry.
managers encourage us in professional way
got a my TICO certificate.
acquired ACTA certificate
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5.0
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Good company to work for with good perks
Bilingual Travel Specialist (Former Employee) –  Mississauga, ON22 January 2019
I worked in this company for couple of years, it is a call center base company in Mississauga. It is a busy call center office environment with lots of support from management, and on going meetings to improve customer related inquiries.

The office environment if fun with lots of games in the lunch room area, such as pool table, Foosball, arcade and many more.

There is some workshops during the year where you get to volunteer for a good cause.

Overall I would recommend this company.
Pros
Fun lunch area with lots of games
Cons
long line queues for customers
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4.0
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Great pay, mediocre management.
Coordinator (Former Employee) –  Toronto, ON14 January 2019
Great pay & benefits
Mediocre management
Not much job security
Highly social environment
Uneasy feeling among staff
Gossip/popularity especially present
Wonderful volunteer & giving back opportunities
Female support & empowerment
Pros
benefits, support groups, fun events
Cons
Long hours, expected social participation, low job security
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4.0
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Great place to work
Instructional Designer and Training (Former Employee) –  Mississauga, ON11 January 2019
Very demanding but very rewarding perks for working there. Great people and great community involvement..
Would recommend to anyone to work there. Benefits & RRSP matching is a great asset.
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4.0
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A great place to work
Senior Test Analyst (Former Employee) –  Toronto, ON30 October 2018
Good location and very modern nice space.
Great people and collaborative teams.
Innovative and up to date with technology.
On a typical day you start with stand up with your team and everyone talks about the tasks they work on today and worked on yesterday and the obstacles. Then the team members help each other if they are able to remove the obstacle for any other team member. Pairing and mobbing sometimes to finish the tasks other times going on their own to do the task individually.
There are meetings to do refinement, retro and communication to upper team which consists on business people and development team as a sub- team. Any missing requirements, documents will be requested and collected from business people.
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5.0
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Fun
Customer Service Specialist (Former Employee) –  Mississauga, ON22 October 2018
LoyaltyOne was amazing to work at as they made sure that each customer was satisfied by going above and beyond so that everyone who does business with them can away with a smile.
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5.0
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It is workplace environment, I will always recommend for anybody
Project Control Officer (Former Employee) –  Toronto, ON13 September 2018
The leadership and management promoted a viable team work for the interest of the organization. The opportunities are there for anyone to exploit for career advancement.
Pros
Collaboration with othe emplyees for effevtive career development
Cons
Challeges are enormous, if you are not effective in technical skills.
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5.0
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so many perks
Marketing (Current Employee) –  Toronto, ON27 August 2018
I've worked at a couple different companies in Toronto and LoyaltyOne is by far the best! They really care about their employees and constantly show appreciation whether it comes from management or various recognition initiatives (free coffees, air miles, "Loyalty" days, etc.). Highly recommend if you are looking for a place to grow your career and meet some great people!
Pros
free coffee/tea/snacks everyday, subsidized food in a private bistro, free days off a part from vacation (called Loyalty days), summer hours, wellness studio, massage therapist onsite, scholarship program, health and wellness subsidy, etc. etc.
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5.0
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Workplace Culture
Executive Assistant to COO and CIO (Former Employee) –  Toronto, ON23 August 2018
Management promoted and supported a collaborative work environment. Opportunities were provided to all associates regardless of role to be involved and provide new ideas.
Pros
Team Building Events
Cons
Difficult to advane without technical skills.
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4.0
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great company
Senior accountant-Capital Assets (Current Employee) –  Toronto, ON21 August 2018
Good company to work for. Good workplace culture, a lot of events for employees.
The company provides ongoing development and training. You will have a lot of cake here.
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5.0
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Productive enviorment
Travel Consultant/ Customer Service Representative (Former Employee) –  Mississauga, ON14 August 2018
Great place to work. Veryn0tofuctine room for growth very approachable boss great training I have learned alot there gained alot of experience .they take pride in there company they stand by there logo
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4.0
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A great workplace to be with great people to work with.
Administrative Coordinator, Finance/IT Department (Current Employee) –  Toronto, ON10 August 2018
A great workplace to be with great people to work with. 5 years ago has been awesome as I got to work in 2 departments with awesome leaders and co-workers.

New office is just as awesome with the newest technology and wonderful open space for everyone.
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5.0
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Loyalty One culture
Production Support Analyst (Former Employee) –  Toronto, Ont.8 July 2018
Productive and cooperative working environment. Employees are encouraged to be involved in community projects and fund raiser initiatives. Employee input is welcomed and encouraged and promotes a harmonious environment.
Pros
Lunches for new and departing employees
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1.0
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Employees are just that...employees
Specialist (Former Employee) –  Toronto, ON26 June 2018
This company is no longer like it used to be. No more is it about the culture or people.

The loyalty program is significantly de-valued as top management lacks quality and cares only about themselves and how much profits they can scam from their collectors and sponsors or how much costs they can reduce from their suppliers. Their business practices are borderline ethical. They feed you the koolaid by throwing fancy parties and serving free beer on Fridays but anyone who has a conscience will not want to work here.

Over the last 2 years, 80% of the people they have terminated are high seniority associates who have given 15-20+ years into the company. The remaining 20% turnover doesn't stay longer than 2 years.

Ironically, Loyalty means nothing to them.
Pros
Nice office, Subsidized bistro food, High-tech resources
Cons
Bad management, High turnover, High termination
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3.0
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Ok place to work
Bilingual Call Centre Representative (Former Employee) –  Mississauga, ON20 June 2018
Great company to work for. Learnt a lot during my time at Loyaltyone with many perks such as Air Miles rewards. Great compensation and a lot of experience acquired
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3.0
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Great people to work with
Vacation Specialist (Former Employee) –  Mississauga, ON8 May 2018
Working with your peers is a joy when it comes to this company, you'll have long lasting relationships. Work/balance is pretty good. The pay is above standard.
Pros
Peers and benefits
Cons
Management is not equipped to effectively lead this company going forward
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5.0
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Fun and Positive work environment
Travel Specialist (Former Employee) –  Mississauga, ON26 April 2018
At LoyaltyOne, my team leader and my coaches have always encouraged me to broaden knowledge and acquire more skills. LoyaltyOne also created a positive and welcoming work environment with friendly coworkers.
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4.0
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great place to start a career
Marketing Manager, Client Services (Former Employee) –  Toronto, ON11 April 2018
solid mentorship, development opportunities and support. Fun, youthful culture. Good management and leadership. Business model can be difficult to sustain in challenging economic times.
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1.0
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Management
Bilingual Collector Relations Lead (Former Employee) –  Mississauga, ON14 March 2018
can not grow within the company as it is a family business.
learned phone skill as it was my 1st job in Canada .
Company deals with Garage doors and providing services after sales as well like : repairs
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4.0
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fun place to work
Customer Care Specialist (Former Employee) –  Mississauga, ON27 February 2018
I really enjoyed myself working there but the only problem i faced was that one of their trainers was very rude and his accent was very hard to understand. I thought i was the only one but all my team members faced the same issue. Other than that LoyaltyOne is great place to work at.
Pros
awesome work environment and game room
Cons
unqualified trainers
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Overall rating

3.5
Based on 109 reviews
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3.6Work/Life Balance
3.7Salary/Benefits
2.9Job Security/Advancement
2.9Management
3.4Culture