Upper management are too removed from the realities of the work by front line staff and the pressures put on managers and coordinators. Work load is excessive. Too little resources put into programs. Unrealistic expectations of everyone working in the programs and of the clientele being served.
Fast paced, low barrier front line work. Know what you're getting into! There's a lot of opportunity to learn if you want it.
I consider Lookout Society a low barrier employer and poorly managed. There are great responsibilities that come with tenant support work within residential and shelter settings and these responsibilities must be conducted in a competent and professional manner. Management is primarily responsible for providing the leadership to assist staff with their responsibilities. However, weak management leads to weaker teams whose problems are exacerbated by staff who often lack experience in professional work environments. I believe this is why you often see the term "toxic" used to describe the organization in the reviews.
It can be toxic