Customer Service Agent (Former Employee) – Fort Erie, ON – 21 April 2018
Depending on your department and shift, you might have a better day than some. Overall, every department is understaffed and each person is doing the work for 2 or 3 people when on the afternoon shift. Higher up management expects too much from employees and are quick to write you up for the smallest mistakes. It's next to impossible to do your job in a timely and efficient manner when you're constantly dealing with being yelled at in person, on the phone, or via email by angry truck drivers, clients or trucking companies for their shipments not being done in time (which is a result of being understaffed). The afternoon shift is barely staffed while the day shift is usually fully staffed. In my experience, you are forced to work the busiest shift, completely alone, while the day shift has 4 or 5 people on hand. Due to working alone and having no one to cover you, you can expect your breaks to be delayed by hours some nights, as you get caught up on the phone or with driver's in the office and unable to leave. Managers higher up in the company (in the head office) don't seem to realize they are working their employees like mules, and perhaps that is why mistakes are being made. Many managers and supervisors I've dealt with from the company in many of the different locations were rude. There is a lack of training and staff are forced to work on a busy shift by themselves with no one to ask questions. Overall, the lower level employees are a joy to work with and make the job bearable, but as more employees leave the company and are not replaced, stress levels rise and conflictsmore... start.less
Customs Specialist (Current Employee) – Mississauga, ON – 20 March 2018
A typical day includes working on assigned clients, in my case Motorola, which is one of most important clients. I single handedly work on it. I have to reset the CCI, void the entry and convert it into one single shipment as it comes in batches and has to be completed within a time frame.
I learnt to prioritize and organised my work. the workplace is productive.
Hardest part of the job is to complete in the given time.
Market Analyst (Former Employee) – Toronto, ON – 30 January 2018
Livingston International was a hierarchical company that made profits by paying its employees very low salaries.
They had an excellent reputation for training tariff raters but also a reputation for paying them poorly. After two years' experience, competitors would offer them a decent salary and all the effort training the raters would go to waste. The company never learned its lesson while I was there.
Customer Service/Administration, Etobicoke (Former Employee) – Etobicoke, ON – 14 December 2017
Great group of colleagues, lots of fun, one of the most fun environments I've worked in. It was great learning about Ontario Tire recycling program, very thrilling with most of interaction being in a B2B setting.
Customer Service (Former Employee) – Mississauga, ON – 29 November 2017
Livingston Intl is a big Customs Brokerage Company for years. When Livingston opened the Freight Forwarding side , they acquired Consultrans in Oakville where I was hired . My knowledge in Logistics was not as vague at the time , but my supervisor who had years of experience in Logistics, taught me the step by step process – before I know it , I was up and running like a pro in dispatch and customer service. It was good to work with people who were experts in the field … they became mentors to me . When Livingston acquired Peace Bridge customs brokers, the merge became great , but sadly they had to let go of people .
Challenging work environment matching billings for payment.
Accounts Payable Clerk (Former Employee) – Toronto, ON – 28 May 2017
Code invoices from branches across Canada, reconciled northbound freight collect charges utilizing freight matching register, prepare memos for branch offices, both internal and external, for billing discrepancies.
Learned how to handle a variety of general office duties, including preparing and organizing mail and files so kept up-to-date.
Management style organized on department basis.
Workplace culture is collaborative to assist other co-workers but also controlled on an individual basis for specific customer file folders.
Hardest part of the job is reconciling and approving billings when shipment not entered correctly into system.
The most enjoyable part of the job is dealing with co-workers in the department whenever assistance needed.
Dinners provided whenever overtime work was done.
Not having accurate billing information in the system, having to find correct information to match and pay it.
Qualified Customs Broker (Former Employee) – Strathroy, ON – 20 May 2017
Managed a release team that would handle all aspects to the imports for a client base into Canada The team would be 3 shifts working 7/24. I would be available to this team for this time time period. I worked in this environment for 10 years.
good experience great grouth in customer servce aspect
long hours and under appreciated by senior mangement
Release Classification Analyst (Current Employee) – Fort Erie, ON – 18 May 2017
Every shift is always bumping heads. All three shifts like to talk badly about the pervious shifts work ethics. The atmosphere is quite negative, they dropped the benifits. We have gone through two CEO's in the past year (The first one left to go to FedEx). They stopped hiring more employees even though we're drowning in our work load. There is barely any room for you to actually move up in the industry.