Everything is adhoc, no planning, no meetings, just react to fires all day long, While there is more or less management, there are no managers within the facility. Previous manager replaced (but still there??) new manager just a mechanic who moved up to fill the void. A lot of politics to say the least due to this. Office manager is just someone who's been there 25 years and doesn't see a need to share information or communicate any relevant daily expectations. The status quo in the Kitchener office is to rob Peter to pay Paul to meet customer expectations, extremely difficult environment to say the least.
Management, office politics, backstabbing