Start LISTENING to employees instead of trying to push them back into line. Get someone in the department to manage that KNOWS THE JOB and is not just a paper pusher.
Address the stress levels as most employees re overworked and over burdened and unhappy. Lots of work ahead of you.
Answered - CUSTOMER SERVICE SPECIALIST (Former Employee) - Due
Rework the entire project planning process. Definitely a sense of futility working for months on a project that may or may not ever get sold, without ever looking at the marketability of core product features or overall product design.
Answered - Developer (Current Employee) - Guelph, ON