Typical day is ok, learned a lot working in customer service department but there's ,no back-up from management, (for an example): if you will tell a customer no I am unable to give you an exchange after having that sofa for a year. Customer will call a Manager and the manager will give the customer what they want after you did your job they will - more ... cut your throat. NO BACK-UP!!!!
If you have a tough skin and you don't mind looking like you don't know your job ... This is the place for you! - less