Quota conscious call centre not a caring Non-Profit
Clients are seen as just numbers by a lot of front-line staff (LSO's) and Management. The place is run more like a call centre with quotas. The margin of error is great because of it. LSO's who genuinely try their best for clients are not valued and in fact, are pushed out. It's a very hostile environment to work in. Little legal background, if any, is required and the service suffers for it.
Good pay for little qualifications
Hostile environment and work culture. Little job security.