Lee Valley Tools Employee Reviews

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1.0
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Ofice assistant position is only 1% in the office. The remaining time you are waiting on customers.Poor management at the Halifax NS store
Office Assistant (Former Employee) –  Halifax, NS31 January 2019
Former Office Assistant left no details of the daily routine or tasks. Managers did not know how most office tasks were done. So it was learn by trial and error or asking head office but with only an hour to get your office work done it was difficult to do. After that you have to be on the retail floor waiting on customers, picking their orders and ringing them in. If no customers then you are to stay on the floor and clean or stock shelves etc. Too many staff have access to the safe and doing the cash report. Too easy for money to go missing, which it did. Management wanted to hide these from head office.
Managers unprofessional and want you to be close like their sisters. They also change their minds frequently on what you and staff should be doing. So very confusing. They throw it in your face that you make more thsn other staff and they expect to get their monies worth. One day you are getting praused and then if something goes wrong then it is your fault. Even if it was a managers job. So be prepatef to ride her mental rollercoaster.
The only good thing was the other staff. Most were very nive and helpful and were upset and confused as to why i left
Pros
Customer advisor staff and customers
Cons
Management
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4.0
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A customer service driven role with ability to learn useful skills
Customer Advisor (Current Employee) –  Coquitlam, BC6 December 2018
It is a constructive environment that can be extremely challenging at seasonal times. The company is quite accommodating and offers a constant learning curve for those willing to take advantage of it. It is diverse with a wide range of job skills that can be brought to the job from any line of work.
Pros
Excellent customer and employee base
Cons
on your feet all day
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2.0
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in store is good but corporate bosses offer poor/zero support
Supervisor/Key Holder (Former Employee) –  GTA, ON26 October 2018
Used to be a great place to work but change in corporate last year changed that. Corporate used to be supportive and respectful, now everyone seems intimidated and afraid of new corporate leader. Now nothing happens until the last minute, if at all. No one else will make a decision. People who aren't tight with the new boss or her clique, have left the company, one way or another. Many good people who historically were happy, helpful and supportive of the retail stores have left.

Very sad to watch this happen to a company built by a great man, a great leader, who passed away before this new regime really took over. When I originally started working here, I felt like I won a prize, it truly was a great place to work.

Store management was always stressed and frustrated with their hands tied- waiting for direction. We all took good care of customers regardless of anything else, this will never change. Managers do the best they can for the store team. So many last minute demands from corporate make it stressful for support workers who do the lions share of the physical work in really short time lines.
If it wasn't for my coworkers, I'd have left last year.
Pros
store team consists of friendly, fantastic knowledgeable people who love to help/teach.
Cons
last minute decisions including 3 days notice about opening/working on Canada day this year.
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5.0
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best job i ever had
Retail Sales Associate / Customer Advisor (Current Employee) –  Niagara Falls, ON18 September 2018
one of the best places to work for, very flexible hours, friendly co-workers and management, manager always looking out for everyone. a family oriented environment.
Pros
surrounded by good people
Cons
none
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4.0
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Great local management, upper corporate stinks
Sales/order picker (Former Employee) –  Burlington, ON8 September 2018
Great local branch management, VP lies. Enjoyed customers, co-workers, and all aspects of the job. Corporate management needs to give it's head a shake.
Pros
solving customer's problems
Cons
dealing with upper management
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5.0
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Excellent place to work
Order Picker (Former Employee) –  Ottawa, ON27 August 2018
Order picking with electronic head set
Attention to detail is highly required
Management are very friendly and easy going
Great place to work
Sometimes require heavy lifting
Well organized
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5.0
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Health and safety
Health and Safety Coordinator (Former Employee) –  Ottawa, ON3 July 2018
keep up with company policies, provincial and federal rules and regulations
provide training for all policies, perform daily, weekly, monthly inspections of various types
maintain open communications with all levels within the company and clients
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5.0
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Good place to get experience and make some good money
Warehouse Picker (Former Employee) –  Ottawa, ON18 June 2018
40 hours a week, with two 15 minute breaks and a half hour lunch.

Training is good and full time employees are very helpful. Management for the warehouse is very good and they will often help out when the orders get backed up or on very busy days.

The cafeteria is really great, lots of breakfast options and great lunch specials.

If you do well on the warehouse floor, you may be offered other opportunities within the company.
Pros
Great cafeteria and good working conditions
Cons
Can be physically demanding
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5.0
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nice place to work
Customer Service Representative (Current Employee) –  Toronto, ON27 April 2018
The employees and staff are very knowledgable and very kind to each other. I’ve worked closely with their team over the past summer and early this spring and my overall experience has been a positive one. As a student they provide flexible hours and they have adequate training for their new employees.
Pros
flexible hours
Cons
n/a
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4.0
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Fun place to work, IF your a retiree that already has a pension
Customer Service Representative (Current Employee) –  Victoria, BC24 January 2018
For the required job knowledge the pay is substandard for part time employees which the company highly relies on. Also not allowing vacation days in May and December does make vacation planning with a spouse rather troublesome.

However it is a fun place to work and very low stress. You can work from 4 hours a week to 40 if you want, management is very flexible about that.
Pros
fun and flexible hours
Cons
Pay, no benefits for part time employees
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5.0
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Great personel
Toolroom Machinist (Former Employee) –  Ottawa, ON4 February 2018
Always a good work-life balance. The everyday work was fairly easy with at times challenges were thrown into the mix to keep everything very interesting
Pros
Awesome co-workers in all dept.
Cons
Some politics
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2.0
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Machine Shop
CNC Operator (Former Employee) –  Ottawa West, ON15 December 2017
Do Not work at their machine shop. It's absolutely horrible. Manager's are brutal. Full of back stabbers jockeying to keep in good with managers. Pay is very low.
Pros
none
Cons
Disorganized bad management. Extremely low pay
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4.0
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Fun workspace and safest job place
CNC setup/operator (Current Employee) –  Ottawa, ON10 October 2017
Good place to work as a starter. Really cool product designed and machined. Enjoyed working in the environment. Everyday is new job to work on. Management is nice. I learned basic to almost pro skills at this place.
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3.0
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Management has changed
Customer Service (Current Employee) –  Ottawa, ON7 June 2017
I've worked here for years and the corporate environment has changed considerably. Less fun and more stress. No more Christmas party and fewer incentives to stay long term
Pros
Casual dress code
Cons
Runs too lean
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5.0
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Productive and fun work environment
Inventory Assistant (Former Employee) –  Bayers Lake, NS5 April 2017
I only worked for one day, but it was very enjoyable. The people assisting were very friendly and easy to work with. The day moved very quickly. The instructions were quick and easy to understand.
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3.0
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once great company that lost sight of what made them great
CUSTOMER ADVISOR (Former Employee) –  Ottawa, ON30 March 2017
Forgot who their target audience is. Lost focus on what made them different. No longer trust their staff. Too much effort chasing sales that while they maybe high profit are putting off the people who are their core customers and indeed the core of their staff.
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4.0
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Lee Valley was a busy retail store
SALES ASSISTANT and OFFICE ADMINISTRATION (Former Employee) –  Ottawa, ON5 February 2015
A typical day consisted of greeting customers at the front counter, serving them, advising of many products and picking their orders. In between, there would be phone calls to answer with a variety of questions, stock to replenish and working on the cash tills. In this position I had to be friendly but professional and have a good rapport with my colleagues. Team work was essential.
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3.0
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Na
Customer Service/Sales (Former Employee) –  Calgary, AB9 January 2017
Busy workplace was fulfilling

Innovative products and marketing

Everyday was a learning curve

Some policies outdated
Pros
Na
Cons
Na
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3.0
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Great place to learn about gardening and tools.
Store Customer Advisor (Seasonal) (Former Employee) –  Ottawa, ON21 June 2016
Lee Valley really has great quality products and provides top of the line customer service! I enjoyed working within such a great team!
Pros
30% discount
Cons
sporadic hours on weekly schedule
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4.0
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Productive workplace, fun
Stock keeper (Former Employee) –  Ottawa West, ON3 January 2017
I registered mechandise
put them away
cleaned the warehouse
I learned how to use an rf gun
my co-workers were warm, genuine and supportive
the hardest part of the job was finishing on time
the most enjoyable part of the job was the cafeteria and the co-workers
Pros
hours, genuine staff
Cons
Demanding
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Overall rating

4.0
Based on 37 reviews
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4.0Work/Life Balance
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