in store is good but corporate bosses offer poor/zero support
Supervisor/Key Holder (Former Employee) – GTA, ON – 26 October 2018
Used to be a great place to work but change in corporate last year changed that. Corporate used to be supportive and respectful, now everyone seems intimidated and afraid of new corporate leader. Now nothing happens until the last minute, if at all. No one else will make a decision. People who aren't tight with the new boss or her clique, have left the company, one way or another. Many good people who historically were happy, helpful and supportive of the retail stores have left.
Very sad to watch this happen to a company built by a great man, a great leader, who passed away before this new regime really took over. When I originally started working here, I felt like I won a prize, it truly was a great place to work.
Store management was always stressed and frustrated with their hands tied- waiting for direction. We all took good care of customers regardless of anything else, this will never change. Managers do the best they can for the store team. So many last minute demands from corporate make it stressful for support workers who do the lions share of the physical work in really short time lines.
If it wasn't for my coworkers, I'd have left last year.
store team consists of friendly, fantastic knowledgeable people who love to help/teach.
last minute decisions including 3 days notice about opening/working on Canada day this year.