Le Chateau Inc
Le Chateau Inc Employee Reviews
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Competive and Unhealthy
Pay is based on minimum wage or commission, whichever is higher at the end of the week. Little to no sense of community among employees, everyone is fighting to have the highest sales. Little to no training and most management is completely unequipped to handle the personal concerns of their staff. Management often noticeably holding grudges against employees who resign, regardless of the reasoning. Blaming the employees for the company's continuous loss of money. Products are overpriced for the quality, and the exchange policy is ridiculous. Almost every return/exchange transaction involves staff getting verbally abused by customers. Staff is taught to not mention the exchange policy unless a customer directly asks about it, and little signage indicating the policy either, so many customers don't actually know the policy until they try to return something. This is EXTREMELY common, as the competitive, money making atmosphere leads customers to feel forced to buy something they don't actually want.
Pros
Advancement is easy. Really great employee discount. High pay if you can reach commission
Cons
Dress code is either all black business casual or items purchased from the company itself, Competitive, Coworkers are all out for themselves, No team effort
very fast paced workplace and you need to be focused at all times
we would greet our guests and help them find their designated seats then we would pour wine for them, after a while we served their food. the hardest part was taking the empty plates back to the kitchen because we would have to stack up 10 plates and take them and it was really heavy. most enjoyable part was that we get free lunches.
Pros
free lunches
Cons
standing for the whole shift
It's a great atmosphere and the company treats you great. It makes you want to give 110% every time you work
I love my job. My supervisor is always ready to answer any questions I have. Our head office is very accessible and helpful...You always have something to do transfers, displays..etc, but for me it's the customer's we have such a great time. It's very satisfying when someone leaves with a big smile and thanks you or you hear that they had excellent service from a team member...
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Lovely management team, great co-workers
the team management is great, all the people are great, the manager is lovely, overall great place to work. location is amazing (square one) mall. retail is a disaster to work in but this place is amazing. just disappointed because i'm getting very less hours
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turned off in retail sales
A typical day at work would involve being on the floor immediately the time you start, being pushed to approach people in order to make sales in an aggressive manner. Competing for clients, putting up with immature associates.
Pros
deduction on clothes
Cons
to wear only the company clothing, commission based
Ok
Better than food service but poor management makes it hard to feel secure.
Customer service will undermine you and your position.
Not paid nearly enough for what's expected.
Competitive culture.
No trust.
Unappreciated.
Customer service will undermine you and your position.
Not paid nearly enough for what's expected.
Competitive culture.
No trust.
Unappreciated.
Pros
gratis gift cards for Christmas, employee discount
Cons
everything else
productive and fun workplace
It was fun while it lasted, it was a very productive environment to work and learn.
amazing coworkers. a typical work day would be attending to more than 3 customers at a time but feels amazing. I learned to work well with people and associate with customers.
amazing coworkers. a typical work day would be attending to more than 3 customers at a time but feels amazing. I learned to work well with people and associate with customers.
Poor management, company stuck in the 90s
There is a lot of busywork here. Poor management and a lot of “vanity titles”. Like product developer for example which is just a glorified assistant designer. The company has potential but is slowly going south due to poor management on different levels. I did not enjoy my experience and would not recommend it.
Cliquey, underpaid work environment.
Not a very enjoyable place to work, pay was much less than anticipated for a management position, and there was no commission offered due it being an outlet location. Voiced a concern to a team lead about another employees behavior then was belittled and yelled at out of nowhere by that employee when lead told them without mentioning it to me. Stressful, cliquey environment, do not recommend.
Good employer
As a LE CHÂTEAU employee you play a valuable and exciting role in a fast-paced store, where you have endless opportunities for career development. You represent our exclusive brand and deliver professional customer service to help customers find the right products to fulfill their unique wardrobe needs.
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