LCBO Employee Reviews

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Has potential but is a highly toxic work environment
Customer Service Representative (Current Employee) –  Cobourg, ON15 September 2018
On a province-wide level, it is an okay job if you do not need a steady income and do not mind working every weekend and all holidays. However, your hours for the first few years will be vary variable (plenty in Summer and December), and you could be on EI during other times if you do not have other employment.
In regards to my experience at the larger Cobourg location, it is easily one of the worst employment experiences in my life. The store is controlled by top seniority full time workers who thrive on spite, complete individualism, preferential treatment, and bringing others down. If the Management is not actively engaging in these behaviours, they are supporting it through general incompetence, inaction, poor/no communication and granting unprecedented control to those toxic individuals. Good workers are being pushed to their limits to compensate and having to constantly fight through game playing, blatant mistreatment, cynicism, and physical harm due to repetitive strain from a lack of job rotation. While the Cobourg location is easily one of worst in terms of toxicity, it generally reflects the basic attitudes throughout the corporation (Head office is also extremely inefficient and continues with very outdated work models). Unfortunately, the Union is more of an hindrance then an aid, as several of these toxic individuals have taken that route to become store representatives. However, it is often clearly for their own protection and to allow manipulation of the system for their own individual wants.
Pros
Slightly higher pay for retail
Cons
Very weak and incompetent management; Undue physical and emotional stress; Toxic senior staff
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Fun place to work
Customer Service Representative / Shift Supervisor (Former Employee) –  Various locations12 September 2018
Working at the LCBO was a rewarding experience. I especially enjoyed the holidays. The staff, for the most part, were very helpful and the customers were great.
Pros
Working with the public
Cons
Seniority system
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productive calm working enviroment
Customer Service Representative (Former Employee) –  Toronto, ON12 September 2018
Typical day was just restocking shelves with alcohol, and helping customers find their product they wanted. Nothing too hard. Management was very nice, never had a problem with managers or supervisors.
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fun place
Customer Service representative (Current Employee) –  Toronto, ON12 September 2018
A typical day at work would be cashing out people what I learned is learning when you should multitask I had an employer who would do numerous things at once but ended up being short on the cash so avoid that because customer are tricky and their not your friend
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fun and friendly work environment
lcbo warehouse (Former Employee) –  London, ON11 September 2018
fun and friendly work environment.
great work culture
management is amazing.
work hours are great.
safe and clean work environment.
shift work, days, evenings, and nights
Pros
friendly work environment
Cons
physical work, location
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Great Company to be employed by
Sales Representative (Former Employee) –  Chelmsford, ON7 September 2018
Worked part time at LCBO while working full time at Gateway Casinos. I worked with a great Manager and my co workers were great. Working with customers was fun and a great experience to have that change from the Surveillance Supervisor position that was my main employment.
Pros
Great Manager to work with
Cons
No Cons
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Lcbo
Customer Service (Current Employee) –  Oshawa, ON22 August 2018
Great place to work. Lots of fun. No stress I find. You have to have the get up and go mentality, do it yourself. No benefits until you have worked there 5 yrs.It takes close to 10 yrs. to become fulltime.
Pros
Great Peers
Cons
Not enough money and hours - takes 10 yrs to become fulltime
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good team culture
Customer Service Representative (Former Employee) –  Stouffville, ON15 August 2018
positive team environment

hours became too long

had me working 50+ hours a week due to people quitting, so the remaining workers had the responsibility to pick up the slack

hard to do that while being in school
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Good environment, Good management, Good times.
Customer Service Representative (Former Employee) –  Stratford, ON15 August 2018
Nothing but positive and motivating energy everyday in there. gotta be one of the best jobs I've had personally. Management is very kind and understanding and very well kept.
Pros
Shifts were only 5 hours
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A good job during school
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Ottawa, ON15 August 2018
Management treats staff quite poorly, possibility for advancement are few and far between. Employees are generally quite unhappy, as benefits only apply to full time permanent employees.
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Great fun place to work!
Cashier/ Customer Service (Current Employee) –  Timmins, ON12 August 2018
Absolutly loved my experience working with the LCBO. The team gets along great, everyone is friendly and very welcoming! Help and/or backup is always their when you need it. The management is also great!
Pros
Liquor Tastings, someone always has your back
Cons
Sometimes dealing with drunk customers
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Mixed bag
Customer Service Representative (Current Employee) –  Hensall, ON12 August 2018
Casual part timers are employed entirely at the discretion of the LCBO.

Precarious work with zero guarantee of hours.

Major differences between retail locations as to quantity of work availabl


Working conditions are good with an emphasis on health & safety issues.

Internal online training is good.
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No hours
Seasonal Cashier (Former Employee) –  Toronto, ON8 August 2018
Working at the LCBO is an incredible opportunity since it is a government job, but I've only been trained to work here - I still have yet to work at least one shift. The LCBO usually caters to those who have stayed with the company longer and racked in the most profit during their shift.
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Fun Place to work
Senior Technical Systems Specialist (Former Employee) –  Toronto, ON6 August 2018
Corporate Office Team is of optimal size - everyone knows each other and environment feels like family. With time there will be opportunities to advance career.
Pros
Great Environment
Cons
Difficult to advance
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lcbo
Cashier/Customer Service (Current Employee) –  Burlington, ON6 August 2018
I worked there 8 years and still got 4 hour shifts and they expect you to stay last minute for a longer shift. Never got full benefits that takes 11-14 years. Start at $2 over minimum wage. Goes up slowly. Bad managers that do your job so you get less hours. Union does not help. New staff get hours no one else wants and you will be called to other stores if someone calls in sick. Impossible to work at the store that is closest to you, they put you where they want.1st few years you will be a cashier, Have to work as christmas/summer helper 1st to get in to lcbo. As a fixed term then if they like you . you then become a casual, and then you work 11-14 years and become full time but need to apply for position. Staff back stab you and I learned to trust no one. not a good place to work.
Pros
nothing
Cons
non paid half hour lunch, back breaking repetative work
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No benefits of working here
Customer Service Representative (Current Employee) –  Toronto, ON3 August 2018
This is a terrible place to work. You can go from 37 hours one week to 5 the next. Shifts are 4-5 hours at a time so if you're driving from a distance it's not even worth it. The only pro is the pay is good but other than that NO full time. NO hours some weeks. NO discounts. NO benefits. Go somewhere that you can get full time hours or have a chance of moving up in a company.
Pros
Pay
Cons
No benefits, no hours, no respect
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customer serivce
Customer Service Representative (Former Employee) –  Toronto, ON2 August 2018
great locations
close by transit
union
good pay
flexible hours
can work at other locations
good managment
hardest part was reccommneding liquor
......
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Productive, Wine/Beer/Spirit Tastings, Education Training, Steady.
Customer Service Representative (Part-time) (Former Employee) –  Mississauga, ON2 August 2018
Formerly Part-time Customer Service Representative. It was a fun job to work at. Great co-works (at times), Great Managers (depending on the store). Loved the Reps coming in and providing knowledge on either wine, beer or spirit. Product and Service Knowledge testing which accounts for your pay raise. LCBO provides in-house Smart Serve training to handle and sell alcohol. Baler training and Palet Training. LCBO provides Continual Educational Training, but not all employees know this! Always check your hours!!!

Overall, a great place to work depending on store and employees!!!
Pros
Great place to work.
Cons
High theft, abuse from customers.
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Productive and Fun
Customer Service Representative (Former Employee) –  Bobcaygeon, ON31 July 2018
Getting to know regular customers and learning about the different products the LCBO offered.

The best part was knowing you could count on your other coworkers when you needing them.
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High pace, Low pay
Photographer (Former Employee) –  Toronto, ON28 July 2018
I was originally hired to be a photographers assistant yet quickly found that according to the person who runs the studio a photographers assistant assists the photographer by shooting everything. This is a strange way of doing business and I think that it’s a shady place to work.
Pros
You get to say you worked for the lcbo
Cons
Everything else
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Overall rating

3.9
Based on 389 reviews
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3.7Work/Life Balance
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