Has potential but is a highly toxic work environment
Customer Service Representative (Current Employee) – Cobourg, ON – 15 September 2018
On a province-wide level, it is an okay job if you do not need a steady income and do not mind working every weekend and all holidays. However, your hours for the first few years will be vary variable (plenty in Summer and December), and you could be on EI during other times if you do not have other employment.
In regards to my experience at the larger Cobourg location, it is easily one of the worst employment experiences in my life. The store is controlled by top seniority full time workers who thrive on spite, complete individualism, preferential treatment, and bringing others down. If the Management is not actively engaging in these behaviours, they are supporting it through general incompetence, inaction, poor/no communication and granting unprecedented control to those toxic individuals. Good workers are being pushed to their limits to compensate and having to constantly fight through game playing, blatant mistreatment, cynicism, and physical harm due to repetitive strain from a lack of job rotation. While the Cobourg location is easily one of worst in terms of toxicity, it generally reflects the basic attitudes throughout the corporation (Head office is also extremely inefficient and continues with very outdated work models). Unfortunately, the Union is more of an hindrance then an aid, as several of these toxic individuals have taken that route to become store representatives. However, it is often clearly for their own protection and to allow manipulation of the system for their own individual wants.
Slightly higher pay for retail
Very weak and incompetent management; Undue physical and emotional stress; Toxic senior staff