Happiness score is 65 out of 100
3.7 out of 5 stars.
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LCBO Careers and Employment

Work happiness

Scores based on about 55 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
Do people feel their work has a clear sense of purpose?

About the company

  • CEO
    George Soleas
  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Provincial & Territorial Agencies
Learn more


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Customer Service

628 jobs


Salary estimated from 144 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 664 reviews and is evolving.



Customer Service Representative in Windsor, ON
on 23 November 2021
Very safe, but underwhelming
It is a retail position, and unfortunately the LCBO is constantly cutting back more and more and making this place more undesirable to work at. If you're willing to work here for years and build up seniority, it can be a job you can make a career out of. Progress is very stagnant because it is a unionized workplace, so there isn't much incentive to work harder than others. If you're not very skilled and want to work customer service for the rest of your days, this place would suffice.
CSR in Vaughan, ON
on 21 November 2021
Great seasonal job
Very good job for someone looking to make extra money while working another job. Do not rely on this as sole income as the hours are based on seniority.
Warehouse Associate. Temporary Contract work in London, ON
on 19 November 2021
Stressful racist work environment
Management don't care about the workers, constant. arguments with Management, and fellow employees, no team players, fights breaking out on the production lineIt's a union site, sadly temporary workers must pay union dues and the union never help temporary workers they are classed as 2nd citizens in the work place.Christmas time no Christmas lunch or dinner just a bloody hand shake.
Warehouse Worker in Ottawa, ON
on 14 November 2021
no good lol avoid
Maybe it would be good for someone with warehouse experience but for someone who has none I cant recommend cause their "training" is a joke. I was hired a month prior to first day of training and They have no clue on how to train people, they brought in me + 20 other people into a classroom, I have never used a forklift before and they have someone show you the basics of it really lazily and explain it poorly and rushed then expect you to do a test and if you fail they let you go.The job itself isn't that great for the pay alot of moving and twisting and you have to have seniority just to be on the day shift, So maybe it was a blessing I did not continue working here.
Product Consultant in Milton, ON
on 9 November 2021
No consistency in management from store to store! You will get transferred around whether you like it or not. Knowledge Resources at head office need to get over themselves. Power hungry hierarchy.

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Questions and answers

People have asked 59 questions about working at LCBO. See the answers, explore popular topics, and discover unique insights from LCBO employees.

See questions about:

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  • Working Hours
  • Interviews
  • Hiring Process
  • Benefits
  • Dress Code
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  • Background Check
  • Salaries
  • CEO
  • Working Environment
  • Work from Home
  • Work Life Balance
  • Promotion

Interview insights

Insights from 396 Indeed users who have interviewed with LCBO within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

Group interview; customer service related questions 1: How did you handle a difficult situation with a customer 2. What are your strengths and weaknesses in Customer Service

Shared on 5 October 2019

Common questions asked in most interviews in regards to customer service.

Shared on 9 April 2019

They ask you questions about your ability to respond to customers so good answers highlight your ability to be flexible and responsive to customers while keeping a bottom line (i.e. no underage sales).

Shared on 3 March 2019
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