Call center, Customer Service Agent (Former Employee) – Montréal, QC – 4 April 2017
Had to answer a very high amounts of calls a day with professionalism and efficiently . Learn about bank products, resolve clients problems and answer accurately to the questions they had about their accounts and the products we had to offer them. I learned a lot about in how to resolve issues and make the customer happy
Teller (Former Employee) – Montréal, QC – 10 January 2017
paracomenzar a trabajar en bancos canadienses es buen lugar, esta carente con la tecnologia pero igual se aprende muchisimo. el salario no es tan bueno pero es decente. hay bastante estabilidad y las vacaciones son buenas
Excellent team work good corporate culture respect and attentiveness towards its clients As an expanding financial institution that's always searching for the latest innovations, Laurentian Bank is constantly on the lookout for talented people to help it meet new challenges.
demanding environment with disconnected management
Operations (Former Employee) – Toronto, ON – 7 April 2015
the place is fine for somebody in business development with good network of contacts - account managers in commercial banking or real estate financing. these people are bringing the bank money and the only ones who are appreciated. admin and operations personal is working very hard but, in my opinion, is not being compensated enough. bank is very Quebec centred, it's hard to get a managerial position if you are not fully bi-lingual
Consultant (Former Employee) – Newmarket, ON – 10 February 2015
Build a new client database, by eliciting information from external clients and creating a report for the PM. enjoyed communicating with clients and obtaining the information required in support of building the database. Enjoyed working from home and having a home/work life balance.
Customer Service (Current Employee) – Montreal QC – 3 February 2014
a lot of paper work, computer system crushed many times since had been "improved" in 2014, many times instead of 3-4 customer service representative i worked along! pressure to sell, 3-4 times per week worked 30-40 minites overtime after work for free.
Customer Service Representative/Officer (Former Employee) – Orillia, ON – 19 February 2013
This was a great place to work, The management was great and the staff was fun and reliable. I worked in an office, payed the bank utilities, balanced all GLs, front line (costomer service people) and bank machines.