La-Z-Boy Pay & benefits reviews
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Working for this company is like working for La-Z-Boy in the 1950’s. I don’t think the company has made a progressive structural change in its history. Considering the sales floor still operates on a commission based system that can only be compared to vultures fighting over the few scraps of meat that walk through the door, there wasn’t a week that went by without some sort of confrontation between sales staff. The managers basically acted like babysitters and mediators in a system that is set up to pin coworkers against one another. In addition to this, a complete lack of proper communication between departments leads to animosity and sometimes complete disregard of requests which end up costing the customers quality service. In addition to this, terrible compensation unless you were to have a middle month as a sales rep. Basically everyone else is underpaid.
Worked for La Z Boy for close to three years. In order to make a decent living you have to push extended warranties and in-homes. In homes are going out to customers homes with the store designer and designing room purchases. For in homes to qualify they need to purchase at least 10% in tables lamps or accessories. If you don't push these two things you will be making minimum wage because this job is 100% commission based. New owners and management over last year was the reason for my departure. Owners will do anything they can to save a few bucks at the expense of the employees. If you make even the slightest error during the ordering process they will take half your commission on that item. There has also been a lot of "misunderstandings" in the past year between sales staff and management. A lot of your pay is based on sales bonuses for completing in homes and reaching your warranty percentages. One thing they are hesitant to tell you though is you have to reach your monthly sales target to get your in home bonus which for 95% of the company is unreachable.
Occasional free lunches
Owners and upper management
The work environment in the store is quite good, the team was amazing! You are however given unrealistic targets, with a company that is unwilling to adapt to modern sales techniques they are being left behind, there is so much potential but change does not happen. Traffic has consistently fallen year after year yet monthly targets go up from 10%-46% over previous years. They make it very difficult to do business from the customer perspective. There are virtually no benefits, you pay nearly $900 a year in premiums and receive a max of $1000 in reimbursement. Although the team was close, management was quite negative and would literally bully staff about things out of their control.
The team, product, work environment, wonderful owners.
management - all levels, severe lack of effective marketing, no changes when needed, no benefits, unrealistic targets.
Nice place to work, can get stressful at time. Good place to learn administrative tasks because the receptionist do a lot more then they are paid for.
Hours, atomosphere is calm, location, discount
No benefits, not paid enough hourly for degree of work
I liked working for La-z-boy Canada because it gave me a new experience working with customers over the phone as well as in person. I also added to my knowledge some basic words about furniture and materials need to build a sofa/chair.
discounts on furniture
not very good benefits
A Typical day at work, we were asked to move furniture, clean the store, sometimes no breaks or lunch,no customer service, Lazboy used to sell a quality product, however, in the last 5 years they have opened up factories in China, poor quality, they no longer stand behind what they sell, constant complaints from customers, the staff had to deal with. When they closed the plant in Canada, they also stopped making a product of quality, that you could would be proud to sell to anyone.If you had a bad week and did not sell, you would not get paid, if they did pay you, it was on a draw which had to be paid back.When the store first opened in Kingston it was a good place to work we had an amazing team of associates, we all did very well, after 5 years the owner fired our General Manager and hired someone who knew nothing about sales or customer service or management, it was hard to stay after that, now the whole staff has been replaced, and the store has really gone downhill, they have a very bad reputation in the area.I was asked to lie to customers and sell warranties that did not cover specific pieces of furniture, I refused, when you have to compromise your morals and values it is time to move on.
co-workers when i was there, great team however all have left now
on your feet all day, limited benefits you have to pay for, long hours, you must come in before you shift starts, no breaks, cleaning the store, moving furniture, damaged product on the floor to sell.
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