La-Z-Boy
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La-Z-Boy Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative4 reviews
Location
Canada4 reviews
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4.0
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I enjoyed working with La-z-boy.
The furniture and design program were awesome.

The most enjoyable part of the job was working with the designer. She was a pleasure to work with and loved the design program.
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5.0
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Staff is very nice and energetic
They do well at training ew individuals

The work environment is very upbeat and at times goofy

The managers sincerely care about their staff
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5.0
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Great workplace with great management and fun staff! Job will experience high and low times. Stressful between Black Friday and New Years, much more relaxed in the springtime.
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4.0
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On any given day my main task is to ensure customers concerns are met and to reaffirm their trust in Lazboy products. I enjoy working cooperatively with the sales and management team to ensure these goals are met. The hardest part of my job is having to tell a customer that they cannot have service with a product as either the warranty has expired or there is no real problem with their furniture. The most enjoyable part of my job is solving a problem for a customer and hearing the joy in their voice when this is achieved. I also enjoy helping the sales staff achieve these results with their customer also.
Pros
Positive co-workers, Great product discounts
Cons
Negative or irate customers that have unrealistic expectations
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