La-Z-Boy
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La-Z-Boy Employee Review

Structured like the 1950’s

2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
4 March 2020
Working for this company is like working for La-Z-Boy in the 1950’s. I don’t think the company has made a progressive structural change in its history. Considering the sales floor still operates on a commission based system that can only be compared to vultures fighting over the few scraps of meat that walk through the door, there wasn’t a week that went by without some sort of confrontation between sales staff. The managers basically acted like babysitters and mediators in a system that is set up to pin coworkers against one another. In addition to this, a complete lack of proper communication between departments leads to animosity and sometimes complete disregard of requests which end up costing the customers quality service. In addition to this, terrible compensation unless you were to have a middle month as a sales rep. Basically everyone else is underpaid.
Ratings by category
1.0
Work/Life Balance
1.0
Salary/Benefits
2.0
Job Security/Advancement
3.0
Management
1.0
Culture
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27 August 2018
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Sales (Former Employee) - GTA, ON
Worked for La Z Boy for close to three years. In order to make a decent living you have to push extended warranties and in-homes. In homes are going out to customers homes with the store designer and designing room purchases. For in homes to qualify they need to purchase at least 10% in tables lamps or accessories. If you don't push these two things you will be making minimum wage because this job is 100% commission based.

New owners and management over last year was the reason for my departure. Owners will do anything they can to save a few bucks at the expense of the employees. If you make even the slightest error during the ordering process they will take half your commission on that item.


There has also been a lot of "misunderstandings" in the past year between sales staff and management. A lot of your pay is based on sales bonuses for completing in homes and reaching your warranty percentages. One thing they are hesitant to tell you though is you have to reach your monthly sales target to get your in home bonus which for 95% of the company is unreachable.
Pros
Occasional free lunches
Cons
Owners and upper management
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4.0
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16 July 2020
Sales Representative (Former Employee) - Courtenay, BC
Really enjoyed selling the furniture. Great quality and was fun helping clients select what was right for them. I even did fairly well at it. However the staff get very competitive and do whatever they can to downgrade another employee. You need a thick skin and tough attitude to work in that kind of environment.
Pros
Great product, easy to sell, great owners, good training
Cons
managers were not supportive, staff were clickish.
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3.0
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19 March 2020
Warehouse Manager/warehouse/deliveries/general maintenance (Former Employee) - Kelowna, BC
La-Z-Boy is a great place to work for. They are willing to help and teach all those in need that require a job. And help learn the essentials of running a buisness
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