On - Sales Representative (Former Employee) – Kingston, ON – 8 January 2019
Koodo Mobile is easily the best job I've ever had, it was hard leaving the company but I had to move to a new city. If given the opportunity to work for Telus/Koodo, seriously take it! You won't be disappointed.
Commission, Rewards, Recognition for achievements, Great bunch of people
SALES REP (Former Employee) – Abbotsford, BC – 6 January 2019
My time at KOODO MOBILE was excellent. The level of traffic was slow at times but there were enough operational tasks available to kill the time. I did have concerns over team environment, however, the manager worked in finding solutions.
BRANCH MANAGER (Former Employee) – Toronto, ON – 2 January 2019
Koodo mobile/Mastercom Inc. was the perfect organization for me to start my career right after my graduation. As the manager or the branch I made sure of a friendly and welcoming environment for all of my employees.
The upper management team was always helpful and there for me when I needed guidance. The hardest part of the job was to stay up to date with the constant price and plan changes, however, that is just how the telecommunication industry works. The most enjoyable part of my job was the monthly and weekly meeting where we all shared out expertise and learned from each other.
Sales Associate (Current Employee) – Ottawa, ON – 13 November 2018
Easy work place, very mellow. The management is very unfocused with how employees are doing, they do not provide proper feedback nor to they help you with sales. Also horrible hours ranging from 3 hours to 9 hour shifts. Cannot take break properly as this it is a kiosk as well. Clients are usually nice unless they are having issues with their phone.
Full Time Sales Rep (Former Employee) – Victoria, BC – 10 October 2018
There is no work life balance in this company, not unless you step down to lower roles. The company does nothing to protect it's sale team against abuse and harassment. Two staff members had stalkers, and the company's solution "sell to them".
could make easy money if you put in a bit of work.
Directeur de magasin (Current Employee) – Brossard, QC – 12 September 2018
Top 10 des compagnies canadiennes et j'en suis heureux d'en avoir fait partie. Envrionnement de travail incroyable que ce soit directement en boutique ou bien dans la région. Une équipe qui s'entraide à chaque jour.
Difficile d'évoluer à l'intérieur de l'entreprise. La plupart des embauches qui sont au dessus des postes que nous occupons sont trouvé à l'externe.
Customer Service Representative (Former Employee) – Lethbridge, AB – 11 September 2018
Probably the best paying part-time you can have during school. Also pretty good perks like health benefits and discounts. Dealing with customers is never fun in any job but the commission makes it bearable. Worked there two years and the changed the commission structure twice and each time is resulted in a pay cut. Area manager needs to learn to stop looking at everything like the glass is half empty. Store manager was fantastic, great guy. Literally no path for advancement as a sales rep, even if you have a degree. Telus would rather hire externally than give a sales rep a chance for advancement. This was literally said by a regional manager on a town hall call. Ideally they would love to clear house every few years cause they don't want you to be there for too long, although the stress of dealing with customers who suck with technology is definitely enough of a deterrent to want to stay for too long.
discounts, benefits, commission (as long as they stop cutting it)
Area manager sees everything as glass half empty, the customers
Sales Representative (Former Employee) – Edmonton, AB – 3 September 2018
i only worked with koodo mobile for a few months while i was out of school. it was a short temporary job, but the pay was good and the job was easy. would love to have pursued a more permanent position provided i did not have to worry about school and personal obligations.
Terrible management! No job security at all! It used to be so much better
Sales Representative (Former Employee) – Pickering, ON – 14 August 2018
Overall its ok only for a year or 2. There is no job security and if your sales numbers, customer surveys start slipping they hate you. The managers don't care about you and want you replaced by some other person from another store or a new hire. They even purposely bully you to try and get you to quit.
It's a very stressful job trying to sell phones, accessories, and warranties. Not every customer will buy extras from you. Than management gets irritated and angry at you. There is much more than sales to this job. Like store operations, stocking, merchandising, customer service, billing inquires, technical problems, troubleshooting phones, sending phones out for repair, etc.
The stores don't have much staff so when someone calls in sick. Be prepared to get a doctors note. Or be totally short staffed during a whole day. The flexibility isn't very good cause the stores don't have much staff. Like only 6 or 7 people working in one location.
I find it used to be so much better. Before you sold a phone and a case and they were happy. Now the sales targets are just way to high! They want you to sell the phone, accessories, and a warranty.
Benefits, Coworkers, Share Plan, Discounts
High Stress, Terrible Management, No Job Security, No Flexibility, No opportunities to move up to head office
Good work environment, there was always someone to help if you had a question.
Senior Sales Representative (Former Employee) – Edmonton, AB – 9 August 2018
I enjoyed the team environment, no matter store we had to interact with we all worked well together. The pay and commission (at the time that I was employed with Koodo) was great. Great bonuses, when we hit our targets. Really good plans for both customers and employees.