Great pay, very little advancement
Loyalty & Retention specialist (Former Employee) – Montréal, QC – 25 January 2018
Typical Loyalty and retention job at a cell phone company. Deal with manager escalations and cancellation requests.
Scheduling is problematic, even with seniority.
Management is pressured to base your performance on customer feedback, with your actual objective work often being overlooked.
Advancement is very limited, and is always a lateral move, almost never a vertical move.
They will base your yearly bonus heavily on whether they think you're a team player instead of actual performance, aka your bonus can be reduced by 50% if they feel like you're treating this as a job instead of a lifestyle. Very subjective.
The main positive about the job is the above average pay compared to all other call center jobs, considering you will easily earn more than the average Canadian GDP from a job that requires no experience or degree.