Administrator-Service Division (Former Employee) – ON – 9 October 2012
My day would consist of opening work orders, processing expense reports to be approved by Branch Manager. Daily entry of technician hours, ensuring all purchase orders, hours, expenses related to a job have been entered, thus allowing closure of job. Maintaining the "contract base" for Burlington; this consisted of entries of contracts for service to customer's crane equipment, loading contract into system. The "base" was balanced daily/weekly and total information was required prior to the last "month end day" to have budget numbers/amounts entered for final service numbers.
It was interesting to see how cranes were produced/manufactured and learning about the various types of cranes, gantry's, jibs, etc.
A typical day wasn't always typical...you wanted to be sure there was balance between service work but making sure the customer needs were handled, especially when entering of the contracts, getting the information to customer in a timely manner, along with the booklet for their files.
I enjoy dealing with customers, whether it be by phone or in person, even though sometimes there were hiccups to deal with, truly enjoy that aspect of this particular job.
dealing with the other administrators from across canada
Senior Collections Specialist (Current Employee) – Markham, ON – 7 March 2018
I learned a great deal about contracts Customer service needs improvement loved my co-workers management needs to work on communication and leadership hardest part is working short staffed for no less then 6 months when someone leaves