KGS Research Employee Reviews for Customer Service Representative

It’s okay for a while but then it definitively gets draining and feels like you’re having no real impact on your or society it just feels weird as you go on

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They hire any1

Customer Service Representative (Former Employee) - Scarborough, ON - 18 September 2023

Good place to work for summer but dont work here any other time. U have to make minimum 8 successful calls or ull be fired in a couple days. Also the managers there are as*** especially the fat one

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Insights into KGS Research

Based on 90 survey responses

Areas for improvement

Sense of belonging
Support from manager
General feeling of work happiness

Would not recommend

Customer Service Representative (Former Employee) - Toronto, ON - 29 May 2023

Not much to discuss, needs a lot of improvement. Weak management and low payWould not really recommend to a friend.Please find another companyPros: They have a gym thats free to use

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nice and flexible

Customer Service (Former Employee) - Scarborough, ON - 22 April 2023

A lot of pros in this job. It has flexible hours plus you can work from home in your comfort. I would recommend and you get to interact with a lot of people

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Inhumane, run from this.

Customer Service Representative (Former Employee) - Scarborough, ON - 26 July 2022

Awful management and lack of ability to assist. Awful shift schedule times, shifts being cancelled, company doesn't pay taxes on payroll (sketchy af), doesn't have direct payroll, training is only 1 day, they throw you in and lie about training being for 7 days.

Pros

Nothing

Cons

Everything

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Easy job but pay is low

Customer Sales Associate (Current Employee) - Scarborough, ON - 23 July 2022

Job is very easy. The main issue is that the the hours are form 330 pm to 12 am, so most of your days is gone. Also pay could be a lot better, but it is a good first job for someone looking to get experience.

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Unorganized & Unprofessional

CSR (Former Employee) - Scarborough, ON - 31 May 2022

Very unorganized and unprofessional - they do not respond when you email them. Takes a week just to get a reply. And when they do reply you get the wrong department. Don't bother wasting your time here.

Pros

None

Cons

Everything especially communication

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Great Summer Job

Customer Service Representative (Current Employee) - Scarborough, ON - 29 April 2022

I worked at this company last summer and left because of school. Management is very nice and reasonable, they took be back for another spring summer term this year. I already thought last year was pretty decent, but this year they had changed a lot, especially their work from home program and wage increase. Overall, if you do the work and meet performance standards this is an very enjoyable job.

Pros

nice people, work from home

Cons

none

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It's easy going and flexible

Customer Service Representative (Current Employee) - Brantford, ON - 18 February 2022

Work environment easy going and flexible, staff members are polite and understanding. People are willing to help you out within the work place. I can stay home and work

Pros

Remote

Cons

Ends shift at 12:00am in the night

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start looking for other work immediate after starting this one

Customer Service Representative (Former Employee) - Scarborough, ON - 9 February 2022

they just throw you on the phone to do surveys with minimal training, when you ask for help in their chat it takes them awhile to reply or they give you attitude. Would only recommend this if you need work immediately. trust me you will be looking for new work a day after your first shift.

Pros

work from home

Cons

work till 12am, no growth, little help from supervisors/management when you have questions, not hired an employee so no benefits or security of work as they hire you as ‘contractor’

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Not productive to work do not apply

Customer Service Representative (Current Employee) - Remote - 24 January 2022

Terrible job you have to lie about everything in the survey, training really does not help at all, there are no heads up what are you up to and demands you to have a survey every hour if you don't they'll cut your hours. Not worth of your time to work with.

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Terrible

Customer Service Representative (Former Employee) - Scarborough, ON - 29 November 2021

Not a career job not a liveable wage and hours are terrible. Micro managed and pay is not worth how much work and talking you do. Only pay by cheque which is irritating

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Great Summer Job

Customer Service Representative (Current Employee) - Scarborough, ON - 22 June 2021

I worked at this company last summer and left because of school. Management is very nice and reasonable, they took be back for another summer this year. I already thought last year was pretty decent, but this year they had changed a lot, especially their work from home program. Overall, if you do the work and meet performance standards this is an very enjoyable job.

Pros

nice people, work from home

Cons

none

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Convenient and Easy Job

CUSTOMER SERVICE AGENT (Current Employee) - Scarborough, ON - 28 October 2020

I had a great experience working at KGS and having the ability to work from home. They were very accommodating and provide many hours to work. They were really flexible as well if I needed time off to study.

Pros

flexible, many hours, nice staff

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terrible place to work

Customer Service Representative (Former Employee) - birchmount - 23 June 2020

terrible place to work, never got paid for the 2 days I was there, calling people in the USA, to answer questions about election, people are not interested

Pros

none

Cons

long hours, continuous calling

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Kgs is whac!

CSR - Customer Service Representative (Former Employee) - Scarborough, ON - 10 June 2019

Bruh They Will Hire You And Than Give You Nooooo Shifts. Literally The Worst Job I’ve Ever Had. I Had 2 Shifts As A Full Time Workker In The Past 2 Weeks. If Only I Could Rate Them Zero Stars Fam. DONT APPLY TO THEM.