KGS Research
Work wellbeing score is 58 out of 100
3.1 out of 5 stars.
Write a review

KGS Research Employee Reviews for Call Center Representative

Review this company
Job Title
Call Center Representative51 reviews
Location
Canada51 reviews

Ratings by category

2.8Work-life balance

Sort by

HelpfulnessRatingDate
Found 51 reviews matching the searchSee all 236 reviews
gymcancelshiftemailunprofessionalflexiblesendpretty

Not bad for what it is

Indeed featured review

The most useful review selected by Indeed
You get a decent pay for what the work is. Annoying hours but you adjust fast. Good place to work during a transition period. Would probably not go back though
Was this review helpful?

Awful situation. Low pay for the amount of stress they put us through. Should've been a seasonal position and not a continuous one.

What is the best part of working at the company?Working from home was the only benefit.What is the most stressful part about working at the company?At fist they had a very consistant schedule, but then all of a sudden most shifts were cancelled and there were barely any shift.
Was this review helpful?

Insights into KGS Research

Based on 87 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Support from manager

Toxic Workplace

not a great place to work. Management is poor and they will not be honest about pay, schedule or the working conditions. Only take this job if you need the money.
Was this review helpful?

Ok

Very easy workload but have certain months where there is a slow period where shifts are cancelled and you make half of what you make when working full time hours
Was this review helpful?

You are treated like a robot

Management is awful, they get upset and send toxic emails, defnitely do not reccomend anyone to go to this job as you will be expected to be worked like a robot.
Was this review helpful?

Rate your recent company

Share your experience to help others

not good place at all

Run. If you want an easy quick buck (although shady), this place is perfect for you. However, it is tiring sitting for hours on end and bothering people from across the world for terrible surveys.
Was this review helpful?

Inconsistent hours, poor communication

Hours were inconsistent and there was very poor communication between employees and management. Pay was below average. All in all, not a great place to work.
Was this review helpful?

Na

Some of the staff are nice but some of them need to go back to the phone and dial like us, because they are so unprofessional. You keep dialing the same leads over and over sometimes you can't get a survey because the token is used many times to complete a survey, and sometimes because of that you are hard to get a complete and they tell you that you to log off when their leads are garbage.

Pros

Na

Cons

Na
Was this review helpful?

Easy job, but not consistent hours

The job is easy, but I don't like how if you don't get a survey done in the first hour of your shift, they will get on your case and tell you to use a different script, which is usually poorly written and too long! Plus, the script doesn't make a difference if most people hang up on you before you're even finished saying it! Hours are not consistent and change with very little or no notice. Very poor communication between departments and with employees. Always seems they are unorganized. If you email them to ask a question, don't count on getting an answer, even if you email more than once!
Was this review helpful?

Sloppy on hours

During the application process they didnt inform us on how we'd only be working the hours expected while election season was happening. For about 3 months after I'd have to wait until the day of to find out if shifts were available and sometimes it'd be minutes before or an hour after the given start time, which would leave me wasting an entire day at home to see if im working or not.The lack of respect for their employee's time is so visible as there would be only 1-2 days worked a week so getting paid above minimum wage wasnt even worth it.On top of that they ensure that you dont get paid if you need a quick bathroom break by making you clock in and out constantly. When systems are down they will make sure you dont get paid for that as well. This company simply has no regard for their employee's lives outside of work and visibly don't care about being upfront and honest about what they're walking into.
Was this review helpful?

Bad Company - Quick Easy Cash if Desperate

Terrible company. Terrible boring under stimulating repetitive work. Management doesn’t help when their software doesn’t work which is incredibly often. Can take time off whenever which is a plus. Difficult to get surveys unless you are very aggressive. If you can be aggressive, have zero regard for who you are calling as a human being and have basic common sense and English skills you will be fine. If not move on. Love working from home.
Was this review helpful?

Great work from home job

A typical day at home working is taking surveys. You have a meeting with your team, they give you your targets and notes, and you work independently, which I like. Management is friendly; they give you a set policy on what to expect. So far, working here for almost a year - management has helped me every single time. They might not reply right away, but eventually, things get settled. I recommend this job if you like working from home and not leave your house to work.

Pros

work from home, good pay

Cons

none
Was this review helpful?

Ok

this is SEASONAL dont let them tell you otherwise. and they DO NOT help you like they say they will. Takes forver to get back to you. they say training is a week but its actually just a day and then they throw you to the wolves.
Was this review helpful?

not great for communication, ok for extra money.

this is SEASONAL dont let them tell you otherwise. and they DO NOT help you like they say they will. Takes forver to get back to you. they say training is a week but its actually just a day and then they throw you to the wolves.

Pros

nothing

Cons

long hours, bad management, no help.
Was this review helpful?

worst place to work

this is the worst work ive ever had if you had a problem with the system it takes an hour to resolve they also log you out automatically while working

Pros

nothing

Cons

worst
Was this review helpful?

The worst job you can get!

I worked for this company for about six months and it was a huge mistake working for this company. Management does not care about you at all they terminate you as fast as they can hire you! If I could rate this company I would give it zero stars instead of one star. You’re not registered with the Canadian government so eventually you will be paying CRA a lot of money because you’re not paying taxes at all when you work for this company. They do not pay their employees correctly and they cut hours and only give ours to people they like! I would stay clear from this job and this company if I were you. Management doesn’t train people properly if you ask for help no one will help you the system never works!!! The whole job is you constantly getting surveys and if you don’t get surveys they tell you log out in the middle of your shift and you’re not getting paid for the rest of the shift! Management is extremely disrespectful and rude they constantly harass you to get surveys and they don’t care about the quality of the surveys they just want surveys and on top of that they don’t pay you properly they’re paying cheque not direct deposit!
Was this review helpful?

Do not work here

Calling people to complete a 20 min survey about politics or covid-19; Also they will kick you out for the day if you have not completed 3 surveys within 3 hours! Reduce your hours if your not getting surveys completed The management is non-existent if you need help with anything which happens often. Everyone I started with quit within a few weeksPay is mailed to you by cheque or pick it up no direct deposit DO NOT WORK HERE
Was this review helpful?

Horrible

Don't work here, the staff is extremely hard to get in touch with. They refuse the reply back to emails and calls. Horrible and lazy company. Never replied back to me about the training process.
Was this review helpful?

Long hours

The job is super easy but really repetitive. The hours they advertise are not really what they are. Most days you will be working 2 pm until 1 am and on weekends 12:30 until 10 pm at least they give you your scheduled days off . Prepare to be burned out some surveys are 20-30 min long.

Pros

Work From Home

Cons

Long Hours
Was this review helpful?

No work-Life balance

You cant reach the management or whoever is in charge if you have questions or concerns. Pay is according to performance. The hours are off so no work-life balance.
Was this review helpful?

simple job just talking on the phone an you get to work form home

A typical day at work is taking surveys. training is basic but system is very simple and easy to use an if you don't get it someone is there to help. It may take a bit to get a reply but they are also helping the other agents that are working. there are comments about pay being short an not getting a reply form management,i never experienced this. work from home +Hours are long subcontractor
Was this review helpful?

Call Center Representative at KGS Research

Estimated salary
$15.22 per hour

Want to know more about working here?

Ask a question about working or interviewing at KGS Research. Our community is ready to answer.Ask a Question

Overall rating

Based on 236 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.9 out of 5 stars for Culture

Compare KGS Research with

KGS Research reviews by location

Learn about KGS Research in popular locations

  • Companies
  • KGS Research
  • Employee reviews
  • Call Center Representative