KGS Research Employee Reviews for Call Center Representative

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2.1Job Security & Advancement
2.5Culture
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1.0
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Horrible and unorganized
Call Centre Agent (Current Employee) –  Scarborough, ON18 March 2019
They cut shifts with very minimal notice, unstable, unorganized and very unprofessional. No sense of direction and poor leadership. The trainer has a bad attitude.
Pros
You can choose which days to work
Cons
Unorganized and not professional
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4.0
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The hours were terrible.
Call Centre Agent (Former Employee) –  Scarborough, ON21 January 2019
I am a high school student and wanted a job that was flexible so i could focus both on work and school. We were forced to work a minimum of 8 hour shifts, 3 days a week. All shifts would end at 12:30 which made it hard to focus on school. Although the hours were long we had a good work environment which helped getting through the day.
Pros
Good work enviroment.
Cons
Long hours
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4.0
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Call Centre Agent (Current Employee) –  Scarborough, ON6 November 2018
i liked working here because i gto to pick all my avalibility. that was nice and the work environwmtn is good you can interact with a lot of differnt people
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1.0
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Terrible
Call Centre Agent (Former Employee) –  Milner, ON9 September 2018
All around a terrible work place with rude staff, can’t even go out for break or lunch without having to be stranded in the lobby because you don’t get a key card to get up and when you call team leads they take a hour to come down
Cons
Long hours, not flexible, rude staff, need key card to go back upstairs. Not professional complete mess.
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Overall rating

2.3
Based on 12 reviews
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15

Ratings by category

2.3Work/Life Balance
2.0Salary/Benefits
2.1Job Security/Advancement
2.3Management
2.5Culture

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