KGS Research Employee Reviews

I received online training and the training staff was extremely helpful. The instructions were clear on what softwares to download and how to download them. Hours were fine but it is work from home where you are required to stare at a screen all day so it can get tiring

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terrible job lies about pay

CSR - Customer Service Representative (Current Employee) - 1001 executive center drive - 29 November 2023

this job makes you cold call random individuals asking to partake in surveys and their pay is terrible. they say the payrate is 12$ an hour but that’s IF you reach 35 hours weekly other than that you sre paid 12. they cut shifts frequently and expect you to come in on saturdays to make up and send you home if you get unlucky with surveys. you feed political propaganda to individuals and biases and you’re doing 1 thing all day long. if you need fast money it is decent but this is fundamentally a terrible job.

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Insights into KGS Research

Based on 90 survey responses

Areas for improvement

Sense of belonging
Support from manager
General feeling of work happiness

Toxic

Call Centre Agent (Former Employee) - Canada - 19 November 2023

If you have mental health issues, ADHD etc. this job is not good for you at all. My mental health went from okay to hospital inducing with in weeks of working for them. The management system is horrible for remote work. It is never ever the same manager for you at any given point. They don't want you to message your co-workers.They claim that the job is fair but if you have a day where you don't get a survey within 3 hours they tell you to clock out. This could be as simple as no one is picking up their phones. They don't care about that.They have little care about if the person you have been called is mad and has said repeatedly that they don't want to be contacted. They want to hang up and put them back on the call list.

Pros

Work from home

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Be aware unorganized company, no pay, no shifts, no communication

Interviewer (Former Employee) - Scarborough, ON - 7 November 2023

Horrible Management, our group started paid training/orientation about 2 weeks ago for 1 day. We were told we will be getting our schedule for the 2nd and 3rd day of training by the end of the day……..2 weeks later I’m still waiting for this company to email me back regarding the training schedule. I keep telling me to look out for an email with the training schedule. I DO NOT RECOMMEND THIS COMPANY! VERY UNORGANIZED MANAGEMENT! POOR COMMUNICATION SKILLS! I decided to start looking for a new job and have two job interviews this week for $20+/hr. I’m still waiting for my pay for the 1 day of training.

Pros

Didn’t waste money and time traveling to training

Cons

No contact, no update on shifts or pay

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The Worst Place I've Ever Worked...Ever.

Customer Service (Former Employee) - Orlando, FL - 31 October 2023

Completely unprofessional staff, training was a joke, dress code was clubwear, they give you 2 days off because the call center is closed on Friday but after training they make you work 6 days straight. Sixty-five percent of the calls are answering machines yet if you don't meet your "Goals" they will cut your pay from $15 to $12. There are absolutely no benefits. The trainers have zero people skills. If you're desperate and just need any job, this is the place to be.

Pros

Extremely high-octane coffee

Cons

No benefits and pay scale changes at will

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Pays average and management is friendly.

Phone Interviewer (Former Employee) - Toronto, ON - 29 October 2023

It was OK overall, but the shifts were inconsistent and it was difficult to reach the goal of the day. It might be good if you need a job quickly with not much experience.

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Boring

Call Centre Agent (Former Employee) - Toronto, ON - 19 October 2023

A boring job is often characterized by its monotonous and repetitive nature, devoid of any meaningful challenges or intellectual stimulation. In such roles, employees often find themselves engaged in a seemingly endless cycle of mundane tasks, each indistinguishable from the last. These jobs lack the excitement and variety that can make work engaging and fulfilling. Instead, they involve performing routine, mind-numbing activities, such as data entry, filing paperwork, or operating machinery with little room for creativity or personal growth. The absence of innovation and problem-solving in such roles can leave employees feeling unfulfilled and uninspired. The clock seems to tick at a glacial pace as they await the end of their shift, and motivation dwindles as they struggle to find a sense of purpose in their work. While some individuals may tolerate boring jobs for a steady income, the lack of mental engagement can ultimately lead to dissatisfaction and burnout. In a world that thrives on innovation and dynamic challenges, a boring job often stands in stark contrast, offering little more than a paycheck in exchange for countless hours of tedium.

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Terrible job

Call Centre Representative (Former Employee) - Toronto, ON - 16 October 2023

Overall the job is horrible. Inconsistent money, it’s a hassle to contact management, no solid work hours, and will let you know when a shift is available last minute.

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Fun and laid back job

Outbound Call Center Agent (Former Employee) - Scarborough, ON - 11 October 2023

The job was very laid back and fun. You do have to complete a certain amount of surveys though or they would ask you to go home. The interview process was very simple.

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Decent Workplace

Outbound Call Representative (Former Employee) - Scarborough, ON - 7 October 2023

Job is fun when you have fun coworkers. Staff are generally nice and will provide good feedback on your performance as well as advice to do your job better.

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Bilingual Call Representative

Greater Toronto Area, ON

12 hours ago

Awful situation. Low pay for the amount of stress they put us through. Should've been a seasonal position and not a continuous one.

Call Centre Agent (Former Employee) - Toronto, ON - 28 September 2023

What is the best part of working at the company?Working from home was the only benefit.What is the most stressful part about working at the company?At fist they had a very consistant schedule, but then all of a sudden most shifts were cancelled and there were barely any shift.

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Not bad for what it is

Call Centre Agent (Former Employee) - Scarborough, ON - 28 September 2023

You get a decent pay for what the work is. Annoying hours but you adjust fast. Good place to work during a transition period. Would probably not go back though

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They hire any1

Customer Service Representative (Former Employee) - Scarborough, ON - 18 September 2023

Good place to work for summer but dont work here any other time. U have to make minimum 8 successful calls or ull be fired in a couple days. Also the managers there are as*** especially the fat one

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Toxic Workplace

Call Centre Representative (Former Employee) - Toronto, ON - 15 September 2023

not a great place to work. Management is poor and they will not be honest about pay, schedule or the working conditions. Only take this job if you need the money.

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Fun workplace

Telemarketer (Former Employee) - Scarborough, ON - 13 September 2023

Flexible schedule Good pay Manageable work On a daily basis I was required to make multiple calls as we were assigned to a political campaign. The hours were flexible because it's out of province.

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Unproductive

Survey Interviewer (Former Employee) - Scarborough, ON - 13 September 2023

Get yelled at by respondents, hours cut if we dont get enough surveys, rude supervisors, only thing good there was the workers and the gym. They would send you home if you don't get enough surveys.

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Productive and supportive environment

Data Analyst (Current Employee) - Scarborough, ON - 15 August 2023

Wonderful experience working with a team that enjoys having fun. My manager is really encouraging, supportive, and cooperative. I relished the time I spent working. The workplace is excellent.

Pros

Work form home

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Quiet but grindy workplace

Market Research Analyst (Former Employee) - Toronto, ON - 9 August 2023

Make calls to interview people to gain information about various topics.Quiet workplace, team leads are fine as long as you are getting your work done in a professional and timely manner.

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Flexibility

Customer Service Representative (Current Employee) - Orlando, FL - 7 August 2023

Managers work with you if issues arise, onsite and work from home opportunities, good pay/paid weekly, learn from within company campaigns, can eat at your desk, managers and leads are easy to get along with

Pros

Laid back, comfortable environment/ workspace

Cons

No benefits, no paid holidays

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Perfect place to begin your career

Project Manager (Current Employee) - Scarborough, ON - 31 July 2023

I have been working at KGS for over two years now, and I must say, it has been an incredibly rewarding experience. From day one, I felt welcomed and valued by the entire team. The company's positive and inclusive culture fosters a sense of belonging and camaraderie that is hard to find elsewhere.One of the standout aspects of KGS is the emphasis on professional growth and development. The management is genuinely invested in the success of their employees and provides ample opportunities for skill enhancement and career advancement. Regular training sessions, workshops, and mentorship programs have helped me broaden my skill set and take on more responsibilities confidently.

Pros

Supportive Team/

Cons

N/a

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Fun and Informative

Outbound Sales Representative (Former Employee) - Toronto, ON - 1 July 2023

This is a fun and informative company. You learn a lot about the people you talk to and find out a lot of information that is not available online or in person. Overall a very good place to work.

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