KGS Research
Happiness score is 49 out of 100
3.3 out of 5 stars.
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KGS Research Employee Reviews

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Canada131 reviews

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2.9Work-life balance

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Based on 30 survey responses
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  • General feeling of work happiness
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simple job just talking on the phone an you get to work form home

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A typical day at work is taking surveys. training is basic but system is very simple and easy to use an if you don't get it someone is there to help. It may take a bit to get a reply but they are also helping the other agents that are working. there are comments about pay being short an not getting a reply form management,i never experienced this. work from home +Hours are long subcontractor
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No work-Life balance

You cant reach the management or whoever is in charge if you have questions or concerns. Pay is according to performance. The hours are off so no work-life balance.
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Great Summer Job

I worked at this company last summer and left because of school. Management is very nice and reasonable, they took be back for another spring summer term this year. I already thought last year was pretty decent, but this year they had changed a lot, especially their work from home program and wage increase. Overall, if you do the work and meet performance standards this is an very enjoyable job.

Pros

nice people, work from home

Cons

none
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Stressful position. Will cut hours if you dont get a survey.

Not worth it. Don’t recommend this job to anyone as it is poorly managed. Expect shift cancellations and having your hours reduced if you do not get a survey.

Pros

None.

Cons

Long hours, Stressful
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Not at all what it seems

In the interest of transparency, the actual working hours here are: Mon - Fri: 2PM to 1AM Saturday: 12PM to 10PMSunday: 12PM to 10PMAnd at times, the shifts are simply canceled and you don't work at all. No benefits, no O/T.
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Uncommunicative Management - Poor Training

During training you will receive basic instruction about how to do the work. Then once training is complete, you are thrown in with very little practice. Once you are working, you are told how to reach out to managers for assistance, but managers do not respond.

Pros

Work From Home

Cons

Bad Schedule
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Good if you need money, I guess...

Not fun.hours are long and unbearable at times. for the few instances that you get to survey people, it's pretty interesting, but everything else sucks. 90% of your day will be spent listening to the same 5 automated voice messages over and over again. 7% will be getting rejected by the callers and the other 3% is the actual survey. Doesn't sound bad on paper until you start doing it for weeks or even months. They also pay you by how much you talk and not for the hours that you have been logged in for.

Pros

long hours = lots of money

Cons

everything else
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Good place to work at for students

A typical day at work would be answering calls and taking surveys. The hours were not flexible, but it's a good job if you want to get quick money. I'd recommend it for students, but only for a few months because it gets tiring after a while.
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Relaxed but long hours

Co-workers are very nice and helpful but the hour’s are very long and stressful. They also don't pay your full amount of hours you worked. It is work from home, but they won’t let you work from home unless you demand it.
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It's easy going and flexible

Work environment easy going and flexible, staff members are polite and understanding. People are willing to help you out within the work place. I can stay home and work

Pros

Remote

Cons

Ends shift at 12:00am in the night
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Trust me do not ever work here

This place is a horrible and toxic environment. There's a reason anyone can get hired. The staff are so rude and they expect such long hours. The job sucks and ON TOP OF THAT THEY NEVER PAY THE RIGHT AMOUNT.
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This place is funny

My favourite part about this job is that they call you a “Team” but you never directly work with any of your co workers. You get put in a server of like 50 people on Skype and I could have like 12 surveys done already (quota is 8) and they would still complain and type to everyone in the group chat that quota is down and people aren’t working hard enough but I’m over here busting my butt over quota…Never got a raise or promotion or thanked for having over 8 surveys a day sometimes 11-14 a day and nobody ever personally messaged saying thank you or anything. You start at different time everyday. Forget having your shift given to you ahead of time, your told the night before whether you work the next day or not. I’ve had it where they messaged me 20 mins before the shift starts telling me we worked. So if you like being told you have to work in 20 mins and getting random shifts canceled here and there then this place is for you. Lots of forced overtime and then when you say you can’t work they make you feel bad. Threaten to take away shifts when your co workers are underperforming like I said I average over 8 surveys a day so I’m okay but they message the entire group chat saying they will take away shifts because of under performance when I’m exceeding quota and working as hard as I can. You get bad attitude from management when you did nothing wrong.
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good place to work to make extra dollars

okay place to work just really draining with the amount of calls you have to take. you will probably need to take around 250 to 300 calls per shift and its ongoing calls coming in every 3 seconds. especially working from home it was very boring just staring at your screen and talking all shift long just makes you very tired.
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Outbound call center type of work doing surveys

• you can either work on site or work at home• holiday off• management is approachable• provides support to reach quota• with weekend work schedule

Pros

Work from home

Cons

Shift starts in the afternoon until night
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start looking for other work immediate after starting this one

they just throw you on the phone to do surveys with minimal training, when you ask for help in their chat it takes them awhile to reply or they give you attitude. Would only recommend this if you need work immediately. trust me you will be looking for new work a day after your first shift.

Pros

work from home

Cons

work till 12am, no growth, little help from supervisors/management when you have questions, not hired an employee so no benefits or security of work as they hire you as ‘contractor’
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If I could rate no stars I would

They do not train you enough to succeed here at this company. You reach out for help and there is no help, no communication. They don’t pay you well and do not pay correctly for your hours worked. This place is terrible no wonder they always are in need of hiring new people

Cons

long hours, incorrect pay, no communication/ help, do not train you well enough for in shift working
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Not productive to work do not apply

Terrible job you have to lie about everything in the survey, training really does not help at all, there are no heads up what are you up to and demands you to have a survey every hour if you don't they'll cut your hours. Not worth of your time to work with.
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Stressful and horrible workplace

I had the worst experience here! Management was not supportive and they are always demanding for quantity (surveys) instead of quality. Would never recommend anyone to work here
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Annoying and long hours, don't reply on time, don't keep their word

having to deal with rude customers and random shift changes and extensions were the worst. i worked from home so i guess that made it much easier. the pay was minimum wage, not worth the amount of work put into this job.
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A research company

The company is conveniently located on Eglington east. The call centre manager is a nice person. Try your best to fill out the short questionaires with customers.
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It's okay

It's a good place to work and last time I was there they were very flexible and are willing to work around your schedule and the people that work there are pretty freindly
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Overall rating

Based on 161 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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