It's a great place to work if you are passionate about travel. Basic training does not prepare you enough to be an expert. Though there are people there to help, be prepared to learn on your own to get up to snuff. It's a swim or sink situation. Feedback on performance is vague if you are lucky to get any at all. Management can be supportive when they want to be especially when it's in their best interest. The base salary is competitive with the industry but may not be worth it for the toll it takes on work life balance.
There is definitely recognition for great work done and individual contributions. Though it is difficult to listen to, acknowledge and address individual concerns that affect the company as a whole, management does not implement effective ways to attend or resolve the minuscule things that gravely affect the company stakeholders, employees, partners, clients. Here and now is just as important as the future. Hopefullly the company will realize that Revenue drives the business but loyalty and paying close attention to detail is just as important for a business to thrive.
Pros and cons are 50/50. It can be a great company depending on how much effort you want to put into it. Just like they say life us what you make it...your experience at Kensington Tours is entirely up to you! Sink or Swim?
Work from home, Free lunches, reaonable base salary, uncapped commission, recognition
Long hours, commission paid (CAD) does not match sales made (USD)