KENSINGTON TOURS

KENSINGTON TOURS Employee Reviews

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4.0
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Great learning experience
Contract Administrator (Former Employee) –  Toronto, ON27 November 2019
They provided a lot of opportunities to learn but my management was not communicative enough to provide proper direction on certain items. You have to be a self starter in order to get things done
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3.0
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Good opportunities for commission
Destination Expert (Former Employee) –  Toronto, ON23 November 2018
A company that is rapidly expanding, there is room to make good money on commission. However, the commission structure seems to change every fiscal year, making long-term planning difficult. Company is unwilling to invest in its support staff and experiences very high turnover, and is a toxic environment for work-life balance. Until they had around 150 people in the office, there was actually nowhere in the office to have a lunch break, which is shocking. Renovations went much longer than planned and for half a year the office looked like a construction zone, which is not great for health and safety.

Staff are young and fun, highly motivated people that are great to work with and learn from. Downtown location is ideal for commuting in: easy to get to by TTC and Go transit, and on-site bike parking is good for being active.

Benefits package and RRSP matching are excellent. Benefits are quite comprehensive and include spouse / dependent children. Work from home options available for senior staff is good for work-life balance, but it is not evenly available for all departments.

Lengthy hiring process that seems to be getting more complex, but company is quick to fire.

Does not seem to be bringing in enough leads to feed a rapidly expanding sales force. Culture of favouritism is challenging - makes it harder for new staff to hit sales targets, and more advantageous leads are cherry picked.

Unreasonable expectations on a small support staff given the high number of sales staff they are expected to assist, from customer care team to air team to rate entry and a small
  more... product department. Unable to keep up with the needs of a large sales force.  less
Pros
Casual work environment, work outings, free food, wine on Fridays
Cons
Long work hours, toxic environment
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5.0
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Work Hard/Play Hard
Destination Expert (Former Employee) –  Canada16 October 2018
A company where everyone must work hard but don't worry they play hard too. Lots of room for growth as they are rapidly growing. With that, of course, comes growing pains but skillful at pivoting and finding new ways Kensington Tours rewards hard work.
Pros
Uncapped commission structure. Work hard and reap the rewards.
Cons
Uncapped commission structure can lead to blurred visions of work life balance.
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3.0
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Great place to work BUT be prepared to put in the hours and deal with brown nosers
Sales Associate (Current Employee) –  Toronto, ON13 October 2018
It's a great place to work if you are passionate about travel. Basic training does not prepare you enough to be an expert. Though there are people there to help, be prepared to learn on your own to get up to snuff. It's a swim or sink situation. Feedback on performance is vague if you are lucky to get any at all. Management can be supportive when they want to be especially when it's in their best interest. The base salary is competitive with the industry but may not be worth it for the toll it takes on work life balance.
There is definitely recognition for great work done and individual contributions. Though it is difficult to listen to, acknowledge and address individual concerns that affect the company as a whole, management does not implement effective ways to attend or resolve the minuscule things that gravely affect the company stakeholders, employees, partners, clients. Here and now is just as important as the future. Hopefullly the company will realize that Revenue drives the business but loyalty and paying close attention to detail is just as important for a business to thrive.
Pros and cons are 50/50. It can be a great company depending on how much effort you want to put into it. Just like they say life us what you make it...your experience at Kensington Tours is entirely up to you! Sink or Swim?
Pros
Work from home, Free lunches, reaonable base salary, uncapped commission, recognition
Cons
Long hours, commission paid (CAD) does not match sales made (USD)
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5.0
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Great place to work!
Sales Consultant (Current Employee) –  Toronto, ON4 January 2018
management is great, typical day is busy, culture is amazing. most enjoyable part of the job has to be the team and team spirit. clients are nice as well.
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1.0
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Not worth it
None (Current Employee) –  Toronto, ON8 June 2017
High turnover/high maintenance. Management and certain staff are never to be trusted. Will blame employees for their mistakes. Will turn on you even when you have left the company. Look elsewhere.
Pros
free lunches
Cons
too many to list
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3.0
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Great Environment
Senior Sales Consultant (Former Employee) –  Toronto Ontario4 September 2015
-Fun place to work with supportive management
-High Sales Targets
-Great colleagues who will always lend a helping hand
Pros
free lunches
Cons
high targets
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4.0
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Great team and support
Senior Africa, Groups & Affinity Consultant (Current Employee) –  Toronto, ON8 June 2015
I have learned so much working with Kensington Tours, from the ground up. From product to purchasing, rates to transfers, vendors to client services. If you are looking to learn, Kensington is the place to be.
Pros
Great Africa team
Cons
Few advancement opportunities
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3.0
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Fun place to work if passionate about travel
Senior Sales Associate (Current Employee) –  Toronto, ON5 January 2015
Fun place to work if passionate about travel. Limited room for growth, unstable structure, no job security or increase in salary regardless of seniority.
Great coworkers, great downtown location. Great sense of camaraderie.
Pros
Flexible time
Cons
No job security
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5.0
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Fun loving people to work with and a nice place to work
Purchasing Coordinator (Current Employee) –  Toronto, ON4 January 2013
I am a part of the Product Development Team wherein I help the team with uploading appropriate photographs to the itineraries as well as the packages.

Building new hotels into the database (also known as TMT – Trip Management Tool) which we receive from DMC’s from all around the world according to the departments

Updating hotel rates and room types received from the vendor

Building a cruise and enter the rates into the TMT.
Pros
good and knowledgable people at work, casual dress code
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5.0
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Awesome employees and managers
Sales and Operations support (Former Employee) –  Toronto, ON12 September 2012
- Extremely knowledgeable and friendly management and sales team
- Comfortable work environment
- Excellent implementation of sales tools
- Excellent training prior to starting
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Overall rating

3.7
Based on 12 reviews
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3.5Work/Life Balance
3.4Salary/Benefits
2.7Job Security/Advancement
2.8Management
3.6Culture

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