After years at this location, would NOT recommend working here
Server (Former Employee) – St. Catharines, ON – 12 May 2019
I worked at this Kelsey's for years always hoping the work environment would get better, but it never did.
To most, on first impression, it may seem that this Kelsey's is a fun, hip place to work but that couldn't be more off. The work environment is less than ideal. It's demeaning, rude, and abusive. There are individuals who have worked at this location for many years who act entitled and alienate new people on the job.
Management is snakey and has "favorites" (usually the veterans who have worked there forever), giving them more shifts than others, or just generally treating them better. I never did feel supported by my managers, and I never 100% felt comfortable approaching any of them about anything. Many times people would be missing hours from their paycheck but would not feel comfortable enough to address it (for example). What's worse is that I've witnessed literal physical abuse to a coworker by a member of management, as well as verbal abuse to many which always made me really uncomfortable.
Line cooks and servers do not have a good relationship, much of the time servers are disrespected by the line cooks. Which in my experience, is typical in the restaurant industry, but just made this experience even more negative. Again, management could care less about how the servers are treated.
There are only a few good things I have to say about this Kelsey's: some of the regular customers are great, some of my coworkers over the years were great and the potential to make good money as a server is there. But the pros did not weigh out the cons for me.
Terrible work environment, terrible management