Financial Analyst (Current Employee) – Toronto, ON – 19 March 2018
I have a great manager and have learned a lot, but hard to be excited about what JE does. The main office is in a rather boring party of Mississauga. Generally - the culture is to put in your hours, then get home as soon as possible. Nothing wrong with that, but I'd prefer to have a bit more fun with work.
Top tier manager & relative autonomy
Bad office location, few to no company events, no breakfast/lunch
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Mississauga, ON – 14 April 2015
I am currently working at Just Energy in a dynamic and changing environment. Though I enjoy the challenge of new ideas and continuous learning, I am looking for a position that will allow me to use my recently acquired administrative and computer skills. The opportunities to move to this type of a role at Just Energy are minimal which is very frustrating as an employee. The environment has changed significantly from when I started, changing from a customer service role to a sales role with little focus on the customer. I understand that customer service must result in a mutually beneficial resolution for both the customer and the company, but at this time I feel the customer focus has almost disappeared.Customer focus has been lost. I enjoy the interaction with my co-workers and customers on a daily basis.
Company support to complete Certificate of Apprenticeship, through the Ontario College of Trades and Apprenticeship, certificate in Information Technology - Contact Centre Customer Service Agent.
The lack of a collaborative environment between employees and management.
I can say that this job was kind of entry level job. There is not any improvement in this position and it is completely the same as self-employee. I needed to handle all of the business by myself and design my strategy and my plans. There wasn’t any clear area as a territory and I was able to work any where as I wanted.
Independent Contractor (Former Employee) – Edmonton, AB – 6 January 2015
VERY long work hours, door-to-door sales.
Paid based on performance but incredibly long work hours. In the office at 10:30am - 12:30pm, outside 1:00pm - 9:00pm or later, Mon - Sat. ALL WEATHER plus 1 week business trip with hotel costs taken out of pay.
great way to make quick money if you're a hard worker.
INDEPENDENT CONTRACTOR (Former Employee) – Edmonton, AB – 9 November 2014
This job was simply door-to-door sales, everyday we would meet at the office located in the south side of the city. The teams would have an hour meeting with our crew leaders and then we would be driven to our "area" of the day. We worked until 9. This job allowed me to make enough money to pay for 2 years of college without the help of student loans. The hardest part of the job was the repetitiveness of it and having to deal with the management, they were under a lot of stress because the turn over percentage was quite high. Door to door sales is not for everyone but with the time and effort, anyone can succeed and make as much money as they want. The most enjoyable part of the job was meeting awesome customers at the door, that would brighten up my day with their kindness and humour.
door to door sales representative (Former Employee) – Oshawa, ON – 23 October 2014
a typical day involved me introducing myself to all kinds of people right at there front door, I would inform them of the kind of services we offer and by the end I would hopefully have an interested costumer to sing-up.
i learned a lot about sales, and defiantly a lot about self confidence and how to handle all different kinds of situations involving the costumers.
The hardest part of my job was meeting the quota by the end of the week, we had to have a certain amount of customers singed up per week, in order to receive a certain amount of money each week.
My co workers were very respectful, out going group of people and the same goes for the management.
Saleman (Former Employee) – Edmonton, AB – 10 September 2014
The job is 100% commission and consists of knocking on doors trying to make people combine their electricity/gas bills. There is potential to make a killing in this job if you can sell but to me I found it very discouraging having 100 people say no and most of the time be quite rude. Also I do not want to be knocking on doors when it's -40 outside.
Scheduling co-ordinator / Warranty Manager (Current Employee) – London, ON – 14 August 2014
Just Energy has been a great company to be a part of, for the past 2 years I have been able to use a wide range of skills to benefit myself and the company, as well as learn new skills and procedures along the way. Management is great and understanding, and treats employees very well.
customer service representative (Former Employee) – Mississauga – 7 August 2014
This company has an "F" rating on the better business bureau for good reasons. 95% of their customers are being ripped off, their door to door sales man use pressure tactics even against seniors and people on disability. They also go around promising savings which doesn't happen either. Go on their wikipedia page if you dont believe me.
As a customer service rep you deal with a lot of irate customers who dont understand why their bill is so high. Its because just energy has hidden fees. They go around saying customers will pay $90 for gas and ele but their actual bill is $300-$500 after all the costs they dont tell customers about. Who would want to work for such a scam company?
My managers were not helpful, they told me to lie on the phone and promise customers savings. I refuse to scam people and i would never work for a scam company like just energy.
PS - I met both CEO's of just energy, they are crooks who used to work at enron, its no wonder they created just energy.
Good enviroment, professional and positive attitude
Operations Team Lead (Current Employee) – Mississauga, ON – 6 June 2014
My day starts with me checking all voicemails as I am responsible for taking inbound calls. Once I have checked them all, I look that the schedule for the rest of the week and optimize it to make full we are at full capacity.
Everyday is challenging with customer related inquiries, service calls and customer complaints. I also pitch when I get inbound calls ans try to get some sales into the system.
I also do retention; so any accounts that aren't closed off, I try to retain and close them off.
I work very closely with my co-workers and make sure I communicate with them and I have quick meeting with my manager and my team member to discuss conversions and make sure that we are working to the full potential.
I love taking up challenges and love to problem solve. I love to interact with people so the hardest part would be the amount of issues that come up everyday and the enjoyable part would be able to succeed in solving them
Operations Specialist (Former Employee) – Courtney Park – 23 May 2014
don't waste your time
- you will deal with 95% angry or dissatisfied customers - learned during the first 12 months. but at one point, i knew more than my manager - management is two-faced, unfair and extremely biased. - 80% of employees get away with mediocrity. the 20% who are brilliant, don't stick around for very long. - drama never ends here - online reviews get worse and worse - BBB rating dropping - regulatory bodies auditing JE practices for years now - IC's use shady, unethical & pressure tactics to close sales, - negative publicity all over the media - among the most expensive prices in the market - contact centre roles being gradually outsourced to the U.S, providing less job security for Canadian employees