Johnson before RSA was a comfortable place to work
Benefit Specialist (Former Employee) – Windsor, ON – 20 September 2013
Johnson wants to get bigger, because RSA is getting bigger. The short time I was there, perks were dwindled down to impersonal gifts through corporate websites. Once a place that didn't believe in metrics, instead believing in personal customer service, Johnson is quickly becoming a call-centre, based on metrics and quotas, and creating a shark-tank mentality. All in the name of higher profits for people high above the front-line workers. It's salary is enough that you don't want to quit, however, not enough, that you'll end up living a good life. Considering the amount of policy changes come from head-office, and the amount of flak that service workers have to take from customers, there really should be more reward.
Casual Fridays, earn redeemable gift points, good benefits package, 3 weeks vaca to start.
no personal clients, anyone can service anyone's files, feeling of disconnect between ground workers and management
PLAN BENEFITS CLAIMS ASSISTANT (Former Employee) – Richmond Hill, ON – 8 May 2019
A very welcoming environment. Everyone has such a positive attitude and is willing to help when help is needed. This job was my second time working in an office environment which can be intimidating at first, however, everyone made me feel very comfortable and capable of doing a good job.