Service Specialist, Travel (Former Employee) – St. John's, NL – 31 August 2017
Call centre environment, very lonely, stressful, and demanding. Felt like stats were never good enough, and there was too much pressure to ensure calls were quick, yet make a sale. There is no work/life balance. Days off are denied on a regular basis. Management does not have enough involvement with staff. Hardest part of the job was feeling bad for needing time off. The most enjoyable part of the job was the training in the beginning.
Service & Sales Specialist, (Former Employee) – Lethbridge, AB – 15 November 2016
Daily handling client sales and service changes. You learned a lot about proper customer service. Management were there to assist when needed. Co-workers were great. Hardest part was trying to complete everything daily for everyone. Most enjoyable part was helping our clients.
Sales & Service (Former Employee) – Grande Prairie, AB – 4 October 2016
My day consisted of servicing walk in clients, taking incoming sales & service calls from all over Alberta, BC, SK, MB. Over my 16 years experience I learned a lot about insurance, managing an office, inter personal skills, and providing our customers with the best customer service experience. Management was consistent and supportive. Co-workers were an excellent group to work with daily. Enjoyable part of the job was taking care of the clients needs, so that their experience was always a positive one. Improvement in the communication during the re-structuring of the company, is a difficult issue to address sufficiently for most staff.
Excellent wages and benefits, positive working environment.
Team Advisor (Current Employee) – Richmond Hill, ON – 19 September 2016
A typical day for me at work involves checking emails and prioritizing them by urgency. Updating and responding to Attendance requests. Tracking statistics of our examiners and creating reports for my manager. My Branch Supervisor and Manager treat us very respectfully and we have a great relationship and my co-workers make me smile everyday. The hardest part of my job is that there is more work to do than time in a day but that seems to be the way it is everywhere today. The most enjoyable part of my job is streamlining processes, creating "how to's" to help make things easier and faster for both our internal and external customers.
Sales Specialist (Current Employee) – St. John's, NL – 6 September 2016
A typical day in my job involves answering the phone or meeting in person with clients to discuss their home & auto insurance needs. I learn something new every day about insurance as there is a wide range of things to know. The management team at Johnson are excellent, always there to support you. I have the greatest co-workers that always encourage me & are always here to help. The hardest part of my job is that I feel the need to be more challenged. The most enjoyable part of my job is interacting with my clients. Being able to give them excellent customer service & advice means a lot.
Wonderful workplace - specialized service department
Service Specialist (Former Employee) – St. John's, NL – 2 April 2016
This job would include a wide range of tasks such as take care of customer concerns upon policy renewal or mid term. Complete full policy review and act as a first line underwriter. Assess risk and review applicable discounts. Explain coverage and make changes to policies. Bind and cancel insurance. Prepare documents and send them using various methods. Follow up on continuing education and licensing. Take care of customer complaints. Cross sell, upsell. Abide to quality and regulatory requirements, successfully achieve expected targets. Great team of people who always thrive to go above and beyond. The human factor is by far one of the company's biggest assets.