Johnson Employee Reviews

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3.0
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Numbers are all they care about
Administrative Specialist (Former Employee) –  Newfoundland and Labrador5 September 2018
When they hire you its all sunshine and roses, they give you a couple of weeks to get the process and then the pressure is applied to reach ridiculous numbers of calls and stats. Numbers are ALL they care about.
Pros
benefits
Cons
pressure
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4.0
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Sales Staff
Service Supervisor/ Sales Specialist (Former Employee) –  Sydney, NS7 February 2017
JOhnson is an excellent company to work for. Company has been around for many years. Monday - friday work week weekends off. Training provided on a regular basis.
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4.0
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Very Productive and fast paced
Service & Sales Specialist, (Former Employee) –  Lethbridge, AB15 November 2016
Daily handling client sales and service changes. You learned a lot about proper customer service. Management were there to assist when needed. Co-workers were great. Hardest part was trying to complete everything daily for everyone. Most enjoyable part was helping our clients.
Pros
Well compensated for work.
Cons
Long hours.
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4.0
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Productive and Busy
Sales & Service (Former Employee) –  Grande Prairie, AB4 October 2016
My day consisted of servicing walk in clients, taking incoming sales & service calls from all over Alberta, BC, SK, MB. Over my 16 years experience I learned a lot about insurance, managing an office, inter personal skills, and providing our customers with the best customer service experience. Management was consistent and supportive. Co-workers were an excellent group to work with daily. Enjoyable part of the job was taking care of the clients needs, so that their experience was always a positive one. Improvement in the communication during the re-structuring of the company, is a difficult issue to address sufficiently for most staff.
Pros
Excellent wages and benefits, positive working environment.
Cons
Long varied hours.
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5.0
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Overall
Director, Application Development (Former Employee) –  Toronto, ON19 November 2015
Great organization focused on its customers and employees. Training and coaching is part of its culture. The CEO and executive are engaged with its employees.
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5.0
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Terrific Place to Work
Service Supervisor/Administrative Clerk (Current Employee) –  Toronto, ON8 October 2015
I hold that Johnson Inc. is definitely one of the best places at which one could work. The people, the customer commitment, the employee recognition is all remarkable. I would certainly rate Johnson Inc as a great place at which to work.
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3.0
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Good place to work
Service Specialist (Current Employee) –  Calgary, AB13 May 2014
Johnson Inc. is a good company to work for however there is little opportunity for advancement at this time. Management is great although at times there is a lengthy delay in providing information.
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3.0
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Johnson before RSA was a comfortable place to work
Benefit Specialist (Former Employee) –  Windsor, ON20 September 2013
Johnson wants to get bigger, because RSA is getting bigger. The short time I was there, perks were dwindled down to impersonal gifts through corporate websites. Once a place that didn't believe in metrics, instead believing in personal customer service, Johnson is quickly becoming a call-centre, based on metrics and quotas, and creating a shark-tank mentality. All in the name of higher profits for people high above the front-line workers. It's salary is enough that you don't want to quit, however, not enough, that you'll end up living a good life. Considering the amount of policy changes come from head-office, and the amount of flak that service workers have to take from customers, there really should be more reward.
Pros
Casual Fridays, earn redeemable gift points, good benefits package, 3 weeks vaca to start.
Cons
no personal clients, anyone can service anyone's files, feeling of disconnect between ground workers and management
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Overall rating

4.2
Based on 182 reviews
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4.1Work/Life Balance
3.9Salary/Benefits
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3.8Management
4.0Culture