Johnson before RSA was a comfortable place to work
Benefit Specialist (Former Employee) – Windsor, ON – 20 September 2013
Johnson wants to get bigger, because RSA is getting bigger. The short time I was there, perks were dwindled down to impersonal gifts through corporate websites. Once a place that didn't believe in metrics, instead believing in personal customer service, Johnson is quickly becoming a call-centre, based on metrics and quotas, and creating a shark-tank mentality. All in the name of higher profits for people high above the front-line workers. It's salary is enough that you don't want to quit, however, not enough, that you'll end up living a good life. Considering the amount of policy changes come from head-office, and the amount of flak that service workers have to take from customers, there really should be more reward.
Casual Fridays, earn redeemable gift points, good benefits package, 3 weeks vaca to start.
no personal clients, anyone can service anyone's files, feeling of disconnect between ground workers and management