Great in name only... co-workers are awesome though!
Customer Service Representative (Current Employee) – Toronto, ON – 3 February 2017
Call centres are stressful, no matter how you dice it or slice it. This company sets up difficult goals to attain in order to move on to more menial tasks that provide you little variation from your regular job. Moving up or around takes a lot of schmoozing. They say they base it on your performance, but I have found that many times it depends on how much you are liked. Workwise, they suck the life out of you. When you're done for the day, you are literally dragging yourself out of there. Oh yes, they also pretend to tell you when you can and cannot go to the bathroom. What I learned is to always keep things in written format and keep all your emails because you will need to prove your point six months down the road. The best part of this job is your colleagues. Everyone there is great and they stay because they either cannot find something else, are comfortable or are close to retirement and they don't wanna lose what they have built up (even though they are not happy with the environment).
Benefits, pay is decent
Work hoards all your time and energy, you get home and you barely have the energy to heat your dinner in the microwave
Customer Service/Administration (Former Employee) – Toronto, ON – 25 August 2016
I especially liked the work/life balance. The ability to have a flexible schedule. Benefits were great. Bonuses were fair. Coworkers were helpful. Company is known for it's diversity and community engagement.
Plan Implementation Manager (Current Employee) – Toronto, ON – 16 June 2016
This is a large and established corporation with a rich history, which tends to have more conservative values. However, it is also progressive and in recent years, greater efforts have been made to allow more flexibility in the work environment with the implementation of work from home solutions. The company is demanding and the experience is rewarding, but the people are great to work with!
Undisclosed (Former Employee) – Greater Toronto Area, ON – 22 April 2016
It was a great place for professional and personal growth. John Hancock provided abundant resources, e.g. on-line courses, fees for professional affiliations etc., to the staff for building their career.