1.) I worked as a waiter (taking orders, helping out customers, bringing food to their table), busboy (cleaning tables), Head Kitchen Staff (on busy days led a team of servers to tell them which table to serve, bring food etc.), Head waiter (went around and asked customers how their food is, took responsibility and confronted any customers with complaints), an employee trainer and as a cashier.
2.)Out of the many things I've everything I learned, one the most important is the value of hard work as I would often have to keep track and remember sometimes 5 different things while running around the restaurant to get them done. Also I learned the value of respect and especially in the beginning 100% is not good enough. In fact customers and managers yelled at me for things they have not told me or for things that were not my fault. I had to continue to improve, not give up and prevail to be even recognized as a hard, loyal worker.
3.) Management was changed a few times during the time I've worked there but there were always many serious complaints. Pay cheques would often arrive sometimes months late and when it did, they would pay us less than what we worked for. There was even a case of fraud in management and many of my collegues had bad relationships and even quit because of poor management.
4.)5.) My favorite part actually was the people I had the chance to meet and the friends I made. We would frequently meet up outside of work and even during work we still enjoyed what we did because we enjoyed each others company.
Free Lunches, Tips, Friendly Co-Workers, Learning Opportunity, Surprisingly not many negative customers
Would sometimes ask form long hours (13 hours), work many days in a row, no opportunity to advance/move ahead