Hostess/Server in Whitby, ON
Short hours and singled out from older staff
When working here I was receiving 2 hour shifts every few days. Because it is such a busy restaurant, they have lots of staff. So tips and hours were difficult to come by. As a new employee I felt singled out, as all the staff especially the ones who were there longer acted like they were better than the new staff. The managers were sometimes nice, but if you made a mistake they’d act like the world was ending. Favouritism is definitely present and a lot of servers on power trips.
Jack’s is awesome!
I work in Ottawa at the Lansdowne location. The management is extremely friendly and understanding. They actually listen to their employees and help whenever they can. All the other employees are awesome too. It also gets pretty busy at times so it’s a good place for tips! 50% off food is also pretty cool! :D
fast paced team environment
As goes for most restaurants, its all about your management team, coworkers and communication that truly make the difference. Ive always felt comfortable talking to my management team as they respect and value feedback and take concerns seriously.
The job has long hours, you will stay past your end time every shift. Side duties are extensive, product knowledge will take time to learn with many drinks & dishes, and customers can be difficult and entitled.
It is an incredibly fun place to work, but it is hard work.
They have clear paths to climb up, and have regular meetings with employees to discuss performance and receive feedback from every position within the restaurant.
It is a restaurant- there will always be big personalities and disagreeable attitudes. In my experience the seasoned FOH employees can be quite elitist as there is a clear hierarchy. This can be grounds for exclusion and gossip, but hard work and initiative is never overlooked and is often rewarded swiftly- by everyone.
It is an incredibly fun and rewarding place to work, but it is hard work. Attitude is hugely important, it is a team environment. Working FOH here will prepare you for any serving position. it's like a bootcamp for corporate serving.
Jack Astors is a well oiled machine to work for. It is efficient and clearly stated what they want from you. Great food, great people, great location.
Server/Expo in London, ON
Management do not care about you at all. There is no work-life balance, if you don't give them every hour of your time they will just stop scheduling you. They completely ignore time off requests and availability (good luck going to your classes or exams if you're a student. I had to prove I had exams for them to approve my time off and even then they would schedule me and hold me accountable to get the shift covered). Head office is a joke with biased HR department. Clique culture, if you aren't a favorite you have no chance. Go to literally any other restaurant! Working for this company is the worst decision you will ever make!