Customer Service Representative (Former Employee) – ottawa – 17 March 2015
Working at Jp morgan chase was a great experience. I was able to inquire new administrative skills. It was a very professional management team. The hardest part of the job, it was a limited work environment. The most enjoyable part of the job was being able to collecting from customer.
Assigned as Technical Operations Analyst. JP Morgan & Chase gave me a chance to learn new things specially on the tools they use and how to monitor the jobs for their servers. It's a happy place to work since most because the team is getting along very well. Hardest part is during deployment schedule we try not have severity 1 issues as much as possible sometimes we don't eat on the right time we prefer to eat after the deployment. The most enjoyable part is the work schedule working 3x or 4x a week is very very nice!
Financial Advisor (Former Employee) – Ottawa, ON – 1 October 2014
be responsible for servicing the Visa Marriott, Chase Gold, Best Buy, Future Shop, Amazon and future partner customer calls. Completing customer service requests, card activation and other miscellaneous phone inquiries from our customers. enjoy multi-tasking, problem solving and working in a high-paced environment. Co-workers are nice and fun :)
Client Correspondence Coordinator (Former Employee) – Surrey BC – 13 September 2014
A typical day at work - Responded to consumer calls in queue and provided excellent customer service by resolving issues in a timely manner. Coached New Hire customers service agents after their initial four week in-class training.
I learned to resolve customer issues in one call, in most situations. How to listen with empathy to card member’s reasons for past due status.
Management was very helpful in employees reaching their goals and full potential on the job.
My co-workers were a great team to work with. It was very difficult having to say goodbye when the center relocated to Ontario.
The hardest part of the job was having to say no to the customers when their request was not allowedbecause of company policy.
The most enjoyabel part of the job was each time I was invited to invited to quarterly Site Lead Luncheons.
Site Lead lunches, being able to volunteer in community activities
Good brand name, works as a satellite of US operations
Summer Associate (Former Employee) – Scarborough, ON – 29 July 2014
Although they have a somewhat well-run operation in Canada, it's really an 'afterthought' of their American operations, and managed as such (outdated tech, lots of bureaucratic layers, everything needs to go through the US to be approved). Not looking to expand Canadian operations either - more of a 'token' presence. Management is also top-heavy - very little opportunity for advancement.
Chargebacks advisor (Former Employee) – Ottawa, ON – 10 July 2014
Receive inbound calls from customers inquiring about their credits. Provide each client personalize attention. As a liaison between the client and the merchant, my main task was to perform an investigation and contact the merchant to solve the issue. Follow up with client 30 days after the resolution was taken. Perform chargeback if the merchant doesn’t comply or honor promises made to a client. Send personalize letters to both client and merchant when a resolution was taken.
A very nice place wherein management is firm, fair and just.
Financial Advisor (Former Employee) – Surrey, BC – 26 June 2014
Answered in bound calls from credit card users and addressed their concerns in a timely manners while adhering to the time limitation, while up-selling other services according to their needs. As in any situation to be always thinking on your toes all the time while maintaining courteous service. Management focuses on the bottom line and addressing employee concerns in terms of job enhancements and work balance. Co-workers are very professional and are always there to lend a helping hand. The creativity of management of how to motivate its employee to do their best in the job while enjoying it. .
Incentives not only materially but some intrinsic such as acknowledgements.
QA Analyst/Test Engineer (Former Employee) – Toronto, ON – 23 June 2014
Got my first break as a QA here and this is the place where I learnt many things like organizing, prioritization skills. Extensively used SQL. Good management team and encouraging people around. will always remember as one of the most exciting period in my career.
Working at JP Morgan Chase in a call center for a financial institute has given me the opportunity to learn banking experience. They train their employees very well. The staff is friendly and courtesy to helping others. See resume for other details.