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2.5 out of 5 stars.
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Itelbpo Careers and Employment

About the company

  • CEO
    Yoni Epstein
  • Founded
  • Company size
    1,001 to 5,000
  • Industry
    Information Technology

Rating overview

Rating is calculated based on 56 reviews and is evolving.


Customer Service Representative in Montego Bay, St. James Jamaica
on 17 April 2018
I just need a better job
The Company is great but I need a better salary to maintain my family and I. I like being a customer care personnel and I do like working to help others but the benefits that I'm getting from the company is just not enough
Financial Service Representative in Canada
on 19 September 2020
Worst Company ever
This is their first set up in Canada and they have no idea about labor law. They treat staff as labor and micro managing. The pay was almost all the time incorrect. Over time not paid, sometimes hours not calculated properly. They are not aware of the Canadian holidays, they make you work on the holidays without pay 1.5. The emails are never answered unless if its about your TARGETS and Job. You cannot take leaves at all, they will ask you proof for what ever leaves you need. some uncertainty, and you suffer because they ask too many questions. Staff is not taken care of at all. The pay is worst 14/hr for financial service representative and the amount of work done. Better go for companies like S&P data Toronto - canadian BPO and they pay much better with benefits. once you start achieving targets, like one loan in a day they wont appreciate instead, they will ask you to do more. We had one staff who was doing loans in a day he was asked to do 3 and when he started doing 3/ day he was asked to do 5. INSANE! The incentive programme is smartly done so that you end up getting nothing. they exploit you!
Operations Supervisor in Montego Bay, St James
on 26 September 2019
A very vibrant, productive and fun place to work
I worked at ItelBPO for 2 years and it was one of the best companies that I ever worked as management really strived to make their employees feel comfortable. There is also alot of room for advancement. My only downside was in terms of the salary I think the pay could have been more but never the less the great work environment did it for me.

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